Kingmaker Casino - Pelaajan voitot on takavarikoitu.

Won over $3000 from this scamming casino and they refuse to pay me out. Of course they love to take my deposits though

beware, don’t use this site!

Dear Clifferd69,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Yes it is fully verified. I have photo proof

They said it was an error on my banks behalf. Got in contact with my bank and they said they have no reason to block incoming withdrawals. This casino declined my withdrawals 3 times.

7th July, 9th July and 10th July…once again, I have photo proof

Hello?

Thanks for your patience,

Have you asked for any alternative payment methods for withdrawing your winnings?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I was assured everything would be fine … days later I get declined again and again

Have you been advised to use alternative payment methods for payout?

Have you tried withdrawing using other payment methods?

Yes I tried withdrawing crypto and bank transfer, no luck

Thank you very much, Clifferd69, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Clifferd69, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Kingmaker Casino representative to join this conversation. 

Dear Kingmaker Casino, could you please provide more information about this case? 

Looking forward to your reply.

They have conveniently locked my account and stopped replying to my emails .. they can’t even fulfil the bare minimum requirement of a casino which is to be able to withdraw your money

this site is a joke lol. How are they allowed to operate?

Dear Clifferd69, 

thank you for the update. Let's now wait for the casino's reply.

You’ll be waiting awhile … they hate confrontation

Dear Katarina,

Thank you for reaching out.Please be informed that we sent you an email to katarina.d@casino.guru.

Looking forward to your reply.

Best regards,

Kingmaker Customer Support

3 weeks since I tried to withdraw over $3,000 from this casino and I still haven’t been given an answer as to why it was declined despite multiple emails and waiting

Dear Kingmaker Casino, 

thanks for the update. I have received your email.

Dear Clifferd69, 

upon closer examination of the documents Kingmaker Casino has provided, it is palpable what the state of affairs actually is.

Yes, your withdrawal was canceled multiple times by a provider. There may be many different reasons why this has occurred. However, your next withdrawal attempts using different payment providers were actually canceled by you. The funds in your account were then used in sports betting.

I am truly sorry for this outcome. I understand, that waiting for the withdrawal to arrive may be frustrating. But since there is no real funds left in your account, I am worried I won't be of more help in this case.

I rang my provider within 30 mins of getting the declined message from Kingmaker. They absolutely assured me they didn’t block any incoming transactions

Of course I ended up gambling my winnings, after 2 weeks of waiting the temptation sinks in. A freaking casino can’t even do the bare minimum and reward their players with what is rightfully there’s

Dear Clifferd69, 

I am very sorry for what happened to you.

Please understand once the money is processed and send to the preferred payment method, the casino no longer has any influence over it. And since you yourself canceled the other withdrawals, it is unreasonable to blame the casino.

I will now reject this complaint.

Please do not hesitate to contact us if you ever encounter mistreatment from any casino. All the best.