The player from Germany had requested a payout of 300€ via bank transfer and 200€ through dogecoin on 18.04.2024. Despite having sent verification documents on the same day, he had not received the payouts. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and asked him to wait. However, the player did not respond to further communication from the team, which led to the complaint being rejected due to lack of cooperation.
Kingmaker Casino - Player faces delayed payouts.
Amount: €500
Kingmaker Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
Hello, I requested a payout on 18.04.2024 of 300 via bank transfer and 200€ via dogecoin. Until now, I have not received any of these payouts. I sent the documents for verification on the same day of the payout request and I'm seeking help as the support only provides the same responses.
Automatic translation:
Public
Public
4 months ago
Dear canslt,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards
Veronika
Public
Public
4 months ago
Translation
OK, I'll wait another 2 days and then get back to you
Automatic translation:
Public
Public
4 months ago
Dear canslt,
Could you please advise if you received your winnings yet? Kindly let me know.
