The player from Greece had complained about failed payouts and unresponsive customer support. She had two pending withdrawals amounting to 340 euros. Despite having a verified account and having successfully withdrawn funds in the past, she had faced delays and lack of response from the casino's customer service. The issue was successfully resolved after the player had contacted the casino's complaint center. We subsequently marked the complaint as resolved.
Kingmaker Casino - Player claims non-payment of winnings.
Amount: €340
Kingmaker Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Do not advertise them. They're thieves. You put in money, win a certain amount, and they don't put it on your card. Additionally, they do not reply to emails and constantly find excuses to keep your money. I will indisputably report them to the Cyber Crime unit for theft and of course, I will take legal action against Rabidi NV and sue anyone responsible!!! Stay away and completely remove them from your webpage. I will publicly mention this on websites, professional and personal pages I own, and I will address the YOUTUBER who promotes them.
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4 months ago
Dear venusvks,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Kingmaker Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
- Have you completed account verification in the casino?
- Have your withdrawal requests been delayed?
Please describe your issue in more detail. I will be waiting for your reply patiently.
Best regards,
Tomas
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4 months ago
Translation
I have verified my account and have withdrawn before and received it. Now they make the difficult ones. I have verified account. The request is eight days late. They all refer me to wait and wait and then there is a problem with the withdrawals and all the problems. I am again taking legal action and will request that I have made a deposit to be withdrawn from my accounts.
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4 months ago
Translation
It's two withdrawals. One for 90 euros and one for 250 and I also have the request codes.
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4 months ago
Were your withdrawals processed yet?
When have you requested these two withdrawals, please?
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4 months ago
Translation
Problem solved. I spoke to their complaint center. To close this complaint. Thanks.
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4 months ago
Dear venusvks,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
