The player from Italy had requested two withdrawals from Kingmaker Online Casino, which had been pending for several days. The casino kept stating the process would be finalized soon. The player later confirmed that the withdrawal process had been completed. Consequently, we marked the complaint as 'resolved'.
Kingmaker Casino - Delay in player's withdrawal requests.
Amount: €380
Kingmaker Casino
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Hello, I have made two withdrawals, one for 310€ and another for 70€, from an online casino called https://kingmaker2.com/it
Several days have passed and they continue to say that the withdrawals are being processed and will be processed soon. Unfortunately, after reading countless negative reviews about this site, it seems many people have managed to solve their problem thanks to you. That's why I'm here, politely asking for your help.
Automatic translation:
Public
Public
6 months ago
Dear Carlokaky82,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
6 months ago
Translation
Thank you very much for taking my case into consideration, I wrote again and obviously everyone keeps repeating that mine is an isolated case when in reality I note with regret that everyone has encountered the exact same problem. They say they will be processed soon and that there is nothing to fear....I'm waiting and will keep you updated. Thanks so much again for the support. I told them that if they needed documents or anything else I would be happy to let them have them...
Edited
Automatic translation:
Public
Public
6 months ago
Translation
I am pleased to inform you that the accreditation was successful. I don't know if you had a hand in it... but inevitably, as soon as I contacted you, I received the accreditation. Thank you so much for the support ☺️
Automatic translation:
Public
Public
6 months ago
Dear Carlokaky82,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
