Kinghills Casino - Player's refund is delayed.

I made a complaint to Kinghills support as I am on GamStop and lost quite a bit on this site. They have offered me 50% of my deposits back which I have accepted. They asked for proof of ID and address which I sent. They have now gone quiet. It takes them 12 hours to reply to an email. No refund so far.

Dear Andy_mac,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kinghills Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide evidence the casino agreed to a refund and under which circumstances?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have replied to all these requests and they’ve not refunded me yet. They aren’t even replying at this point.

further update from company. Been waiting over 5 days for refund after sending all info in to them as requested.

Thanks for the explanation and your update.

Please understand refunds might take a while to be processed. I'll set the timer to 14 days, kindly update us about any further developments.

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I'll wait for your reply.

Refund received today. Thanks.

Dear Andy_mac, 

I’m really glad to hear that your issue has been resolved. I’ll mark your complaint as 'resolved' in our system. Thank you for your patience and cooperation. I hope the suggestions and explanations we provided made a difference. If you run into any more issues with this or any other casino, please don’t hesitate to reach out to me or our Complaint Resolution Center—we’re always here to help. 

Since our services are completely free, I’d be grateful if you could share your experience with us on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. Your honest feedback and any suggestions would be incredibly valuable and could help others in similar situations. 

Thanks so much for your time! 

Best regards, 

Tomas 

Casino.Guru