The player from Australia has been suddenly unable to access his King Billy Casino account, and they have not replied to his messages. He has an unpaid withdrawal of $510 and an additional $1,800 left in the account. Player’s complaint has been resolved successfully.
King Billy Casino (Curacao) - Player's account access suddenly restricted.
Amount: A$2,510
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
King Billy Casino (Curacao) has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
All of a sudden I can’t access Kingbilly casino from today I sent a message to kingbilly support and they have not reply to me I have a withdrawal of $510 they have not paid end and $1800 left in my account still from yesterday and all of sudden I can’t access my account please Casino Guru help me I pictures of when I last played and logged off last night which was yesterday.
I don’t understand why all of sudden I’m unable to access my account
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1 year ago
Dear Salee1981,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Hi Petronela
How are you? Thank you for getting back to me yeah sorry about everything okay now can just close this case now as I found out I could log into my account through another device like on my mobile phone and I couldn’t do on my iPad I don’t know why I can’t login through my iPad but I talk to the kingbilly live support about it.
so yeah Petronela I’m so sorry about this can you please close this case complaint and again I really appreciate your work everything you guys do is amazing helping us the community thank you again
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1 year ago
Hi Petronela how are you today?
I like to let you know everything is all resolved I like to say Kingbilly casino are great they have help me with all my needs thanks to Kingbilly support team.
also I like to say thank you to you as the work you and everyone here at Casino Guru do is amazing thank you again 👍
