King Billy Casino (Curacao) - Player requests account investigation due to suspected irregularities.

Something seriously wrong with this casino… I deposit 50 bucks it lasts literally 5 min it almost seems like they make the first 5 spins win then I lose 30 times in a row. Customer service is hopeless I get vip emails they say I’m not vip their points vip system u would think about it losing. 3000-4000 depisits it only goes up by 2 percent … z give mea brwak I want my account investigated somethiifnisnt. Right at all

Dear Shurmey, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

Best regards, 

Veronika

Lol funny how you answer that way… bring up the last chat I had with Edward …… and that’s my issue he said he would send me the chat … but everyone at your casino are the worst unaccountable staff I have ever dealt with… 3 months to tell me u weren’t getting my emails… the constant gaslighting …..

There’s the proof !!!! Check your chat logs

Your losing 40 times in a row on games that are hot is one thing

your also gameplay of losing and then timing out is another issue

your also gaslighting you guys do is amazing

and suspending my account when I destroy their agreement "language" stfu that’s the worst resolution I’m suspended jow

I am not working at King Billy Casino. We at Casino Guru Complaint Mediation Center are an independent body that helps resolve disputes between players and casinos.

Regarding your VIP status, it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. However, we do not investigate these cases and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

keep hgetting these emails there was an issue with this casino not receiving my corrosopondence

I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on the losses that you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

Dear Shurmey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.