The player from Brazil had accused the casino of false advertising and withholding her withdrawal of approximately R$1000. She had claimed that she was unable to withdraw her winnings unless she deposited more funds. However, the casino had stated that there was no player with her email address in their database. The player had been requested to provide proof of her casino account but failed to respond. As a result, we were unable to investigate further and had to reject the complaint.
King Billy Casino (Curacao) - Player accuses casino of false advertising and withholding winnings.
Amount: 600 R$
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
Translation
False advertising! The platform stole from me. If you don't find a way to contact me, you can be sure that I'll take legal action against you. I made nearly R$1000 on the platform, but they won't let me withdraw it. Moreover, they made me deposit money that I couldn't even withdraw. If I were you, I'd find a solution before my lawyer gets in touch with you.
Automatic translation:
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1 year ago
Dear hortenciaeduarda2,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with King Billy Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain if your casino account is currently accessible to you?
- Have you completed account verification in the casino?
- What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
- Did you achieve your current balance with or without an active bonus?
- Did the casino explain to you why you are unable to withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Thomas, good morning, how are you, I played on the platform that was released for level zero, I made practically R$600, as you can see, then I couldn't withdraw the money because it said that I had to be depositing more to be able to withdraw it and I think that's absurd. amount of R$600 I could have withdrawn by investing more and using the platform this was misleading false advertising
Automatic translation:
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1 year ago
Dear Tomas,
There is no player with this email address in our database.
Kindest regards,
The King Billy Team
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1 year ago
Thanks for the replies to both parties.
Dear hortenciaeduarda2,
Could you please show us proof of owning a casino account, such as screenshots or confirmation about creating an account on the website of the casino?
Post screenshots here or send me this information to my email at tomas@casino.guru
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1 year ago
Dear hortenciaeduarda2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint after providing the requested information to my email tomas@casino.guru at any time.
