KatsuBet Casino - Player is facing issues with the welcome bonus.

The casino claims to offer a 100% welcome bonus plus free spins. I deposited strictly for this reason and only received 5 cent bet free spins.

They refused to rectify this issue and declined to refund my money.

Furthermore, I was ridiculed in the live chat. This surely calls for a reprimand and should be considered in your evaluations. This is outright fraud.

Dear Cutzii,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with KatsuBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

I understand that you deposited €20 and claimed a 100% bonus along with 100 free spins. Can you confirm how many free spins you actually received? Moreover, I would like to know if the customer support team has provided any explanation for the discrepancy in the free spin amount. If possible, please share the chat transcript between you and the casino on this matter through veronika.l@casino.guru. Alternatively, you can also share screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

A completely different bonus was simply added.

No 100%, no 100 free spins. No idea why, but didn't want to change it.

I understand your disappointment, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you were unable to activate a certain type of bonus, there's likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Of course, you cannot determine what the casino gives out in bonuses. However, something like this should be included in the rating. Other people rely on offers and, like me, pay money just for that reason.

Did you play with the bonus the casino gave you?

Dear Cutzii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.