KatsuBet Casino Review

The player from Austria had a negative experience in the casino because his win in a slot tournament wasn't honored. As this was a tournament organized by the game provider, not by the casino itself, the main issue was that the casino included information about players' placement among other players within the casino, not their overall placement. The player, believing that he was not too far from reaching one of the top placements in the tournament, continued playing eligible games and ended up in 'third place', for which, according to the official rules, he would have been eligible for a prize. It wasn't until after that the player was informed that the information about the placement didn't represent his placement in the tournament overall. Later, it even became clear that due to a miscommunication on the part of the parties involved in the processes behind the tournament, the casino did not officially participate in the tournament (despite the fact that it was advertised directly on the website). The situation was investigated by the game provider (the organizer of the tournament), which confirmed that the player did not accumulate sufficient gameplay to reach a placement within the tournament overall. The casino team admitted its part of the mistake, compensated the player for the misinformation by giving him a bonus, confirmed that would he, according to the information provided by the game provider, be eligible for a prize, they would make sure he would have received what he would have been eligible for. The casino team also took the necessary actions to prevent the situation from reoccurring. All things considered, we believe that this situation won't repeat. Given the circumstances, the player's complaint was closed as 'Rejected'.

The daughter of the player from Austria had her withdrawal withheld due to a third-party deposit. The complainant was advised to request a withdrawal from her daughter's casino account using the payment details previously used for deposits. The complaint was rejected because the complainant did not respond to our messages and questions.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia hasn't passed the verification, therefore the casino decided to confiscate his balance. The casino provided evidence supporting their claims, therefore we were forced to reject this complaint.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Since there was an available payment method to use, which the player already used in the past, we concluded this complaint as 'unjustified' and rejected it.

The player from Germany faced issues with a withdrawal after successfully verifying an account. Following a significant win of €4044 from a €500 deposit, the casino claimed they required additional information from the game provider, causing delays since 08.11.2024. The issue was resolved when the player confirmed that the winnings had been transferred and arrived.

The player from Belgium had requested two withdrawals of 5000€ and 2000€ on October 28 and 29, respectively, but they had not been processed within the required five working days. Despite having contacted support multiple times, the status had not changed, and she feared prolonged delays based on other users' experiences. The issue was resolved as the player received the first cashout and subsequently the final payment, confirming the casino's reliability. The complaint was marked as 'resolved' in the system.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player confirmed that the withdrawal had been successfully completed via Revolut after significant delays and communication issues with the casino. The Complaints Team marked the case as 'resolved' in their system and expressed their willingness to assist with any future challenges.

The player from Norway had been waiting for a withdrawal of €760 for weeks, despite having been told by the VIP manager that the money would be sent. The player had won while playing slots and completed the account verification, but still had not received the funds. The Complaints Team had contacted the casino for clarification but had not received a response. Consequently, the complaint was closed as 'unresolved,' which may have negatively affected the casino's rating and informed other players of the player's experience. Later, the casino provided evidence that the winnings had been sent to the wallet specified by the player, but the player stated that the wallet didn't belong to him. All this led to the closing of the complaint as "unresolved" because the case was uncertain. Eventually, after further investigation, the player acknowledged making a mistake regarding the wallet address used for the withdrawal, leading to the complaint being marked as 'resolved.'

The player from the Netherlands had tried to withdraw winnings from a 30 free spins bonus, totalling €1300, but faced issues with a lost Ethereum deposit and claims of a duplicate account. Despite verifying her account and making a successful deposit through her bank account, she could not withdraw her funds. We contacted the casino and found that multiple accounts and bonus abuse were substantiated, leading to the confiscation of winnings. The issue of the lost Ethereum deposit was resolved with a credit of 0.0061038 ETH (€19.50). Therefore, the complaint was eventually closed as resolved.

The player from Australia faced issues withdrawing funds after meeting the wagering requirements for a welcome package, as the casino imposed a maximum withdrawal limit of $200 instead of the expected amount. She expressed frustration over the lack of response and felt misled by the casino's terms, which indicated a higher withdrawal limit. The casino decided to return the mistakenly subtracted funds and honor the welcome package deposit. The player confirmed receiving $1,709 and successfully withdrew the cash.

The player from Germany had his winnings capped as if they’d been generated from Free Spins solely. Eventually, the casino acknowledged the mistake was on its side and decided to pay the player their winnings in full. The issue was successfully resolved.

The player from Canada faced a withdrawal issue when 7bitcasino permanently closed their account without explanation. Despite being a verified member since August with a clean history of deposits and withdrawals, the casino refused to return the player's deposit of 0.063 Ethereum. Following the player's dispute submission, the casino eventually returned the deposit, and the matter was considered resolved. Although the account remained closed, the player expressed satisfaction with the resolution.

The player from Canada claimed the casino violated its responsible gambling terms by disabling his loss limit before the mandatory 24-hour waiting period. Despite repeated requests to uphold the limit, the casino failed once, resulting in a significant loss of approximately 0.7 BTC. The player sought compensation for this loss. The issue was resolved after the casino and the player reached a mutually satisfactory agreement on refunding the player their deposits in the amount of 0.26 btc, and the complaint was marked as resolved.

The player from Australia had requested a $2000 withdrawal from 7bitcasino 7 weeks ago and, despite being approved multiple times, had not received the funds. The casino claimed that the money had been sent successfully, but the player's bank statements showed no sign of it. After extensive communication and investigation, it was confirmed that the transaction had not been processed on the payment provider's side, and the funds were returned to the player's balance. The player successfully received the funds after submitting a new withdrawal request.

The US player had achieved a win on 7bitcasino.com using a bonus, but when he tried to withdraw the winnings, the casino confiscated a part of the funds, stating a different max cash out than the player had understood. Despite having provided evidence of a different agreement, the player had received no positive responses after multiple email exchanges. However, after the player lodged a complaint, the casino had returned the confiscated funds to the player's account. We marked the complaint as resolved upon receiving confirmation from the player about the corrected balance.

The player from the US, a long-standing user of 7Bit, had his account unexpectedly disabled during a game. This had left him unable to access his account or retrieve his funds, which included both his deposit and winnings. The casino had not provided any explanation for the account closure. After the complaint had been filed, the casino reopened the player's account without explanation, but the player's balance was incorrect. The casino was addressing this issue at that time. We had then marked the complaint as 'resolved' in our system.

The player from Arizona was frustrated because a promoted daily cashback offer for VIPs had been cancelled without notice. He had contacted the Complaints Team for assistance. The player had provided correspondence with the casino to the team for review. However, before the team could intervene, the player informed them that the issue had been resolved by the casino. TWe then marked the complaint as 'resolved' in our system.

The player from Ohio had participated in a tournament at an online casino and finished 17th, but did not receive the expected winnings. The player had claimed that the tournament rules stated a total prize fund of 20,000 with 515 cash prizes. The casino reportedly had forwarded the issue to another department, but the player felt ignored. Upon our intervention, the casino explained that the tournament was a drop tournament where winnings were randomly distributed during gameplay, not based on final ranking. The player disputed this, claiming the rules stated prizes were awarded based on rank. After further discussion, the casino acknowledged a technical glitch that incorrectly displayed tournament rankings and offered the player a goodwill compensation of €100, which the player accepted. The issue was then considered resolved.

The player from California had experienced withdrawal issues with 7Bit Casino, which had deducted his winnings of .017btc (~$727) accusing him of owning duplicate accounts. The player had maintained that this casino account was his only one and had challenged the casino to provide proof of their claim. The casino had justified their actions by stating that the player and a duplicate account had received and played the same bonus, which was against their Terms and Conditions. However, the player had insisted that the only connection between him and the supposed duplicate account was the shared use of his Wi-Fi. The player had also provided evidence of the casino acknowledging that he only had one account. After a series of discussions, the casino had decided to refund the player's winnings, which the player confirmed having received. The issue had been successfully resolved.

The player from Germany had faced an issue with a delayed deposit at the casino. He had deposited 35€, but the amount did not reflect in his casino account. The player was not verified at the time and had claimed the casino had not responded to his issue. We had extended the timer for 21 days to allow for the transaction to clear and asked for the player's patience. Eventually, the player confirmed the deposit had arrived, resolving his issue. We thus marked the complaint as 'resolved'.

The player from Norway was experiencing issues with depositing 1.05 BNB to the casino. Despite providing the requested information, the casino has not added the funds to his account. Later, the casino looked at the issue, and the disputed deposit was successfully added to the complainant's casino account in a few business days. Although the user lost his deposit by playing in the casino, the main issue was sorted out, and the casino fulfilled its obligations toward the player. Therefore, we consider the complaint resolved.

The player from Germany believes his winnings were reduced incorrectly. We consider the issue to be resolved as the casino offered a gesture of goodwill to the player for the confusion that may have been caused by the name of the bonus offer.

The player's winnings were voided due maximum bonus winnings. There was an incorrect deduction of funds on the casino's side. After our intervention and a closer examination, the casino has credited the mistakenly deducted winnings back to the player's bonus balance. The player was not fully aware that these funds don't really need to be wagered further. Sadly, they end up losing them while wagering, but the player confirmed that the issue has been solved as the funds were returned in the first place, so we consider this complaint to be resolved.

The player from the United States has activated bonus. Unfortunately, he’s experiencing difficulties placing any bets as currencies used for depositing and for betting are different. Player’s complaint has been resolved successfully.

The player from Australia has been waiting for her withdrawal for more than 2 weeks. The complaint was resolved after the failed withdrawal request was compensated by the casino and the player successfuly withdrawn her winnings.