KatsuBet Casino Review

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia hasn't passed the verification, therefore the casino decided to confiscate his balance. The casino provided evidence supporting their claims, therefore we were forced to reject this complaint.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Since there was an available payment method to use, which the player already used in the past, we concluded this complaint as 'unjustified' and rejected it.

The player from Germany had his winnings capped as if they’d been generated from Free Spins solely. Eventually, the casino acknowledged the mistake was on its side and decided to pay the player their winnings in full. The issue was successfully resolved.

The US player had achieved a win on 7bitcasino.com using a bonus, but when he tried to withdraw the winnings, the casino confiscated a part of the funds, stating a different max cash out than the player had understood. Despite having provided evidence of a different agreement, the player had received no positive responses after multiple email exchanges. However, after the player lodged a complaint, the casino had returned the confiscated funds to the player's account. We marked the complaint as resolved upon receiving confirmation from the player about the corrected balance.

The player from the US, a long-standing user of 7Bit, had his account unexpectedly disabled during a game. This had left him unable to access his account or retrieve his funds, which included both his deposit and winnings. The casino had not provided any explanation for the account closure. After the complaint had been filed, the casino reopened the player's account without explanation, but the player's balance was incorrect. The casino was addressing this issue at that time. We had then marked the complaint as 'resolved' in our system.

The player from Arizona was frustrated because a promoted daily cashback offer for VIPs had been cancelled without notice. He had contacted the Complaints Team for assistance. The player had provided correspondence with the casino to the team for review. However, before the team could intervene, the player informed them that the issue had been resolved by the casino. TWe then marked the complaint as 'resolved' in our system.

The player from Ohio had participated in a tournament at an online casino and finished 17th, but did not receive the expected winnings. The player had claimed that the tournament rules stated a total prize fund of 20,000 with 515 cash prizes. The casino reportedly had forwarded the issue to another department, but the player felt ignored. Upon our intervention, the casino explained that the tournament was a drop tournament where winnings were randomly distributed during gameplay, not based on final ranking. The player disputed this, claiming the rules stated prizes were awarded based on rank. After further discussion, the casino acknowledged a technical glitch that incorrectly displayed tournament rankings and offered the player a goodwill compensation of €100, which the player accepted. The issue was then considered resolved.

The player from California had experienced withdrawal issues with 7Bit Casino, which had deducted his winnings of .017btc (~$727) accusing him of owning duplicate accounts. The player had maintained that this casino account was his only one and had challenged the casino to provide proof of their claim. The casino had justified their actions by stating that the player and a duplicate account had received and played the same bonus, which was against their Terms and Conditions. However, the player had insisted that the only connection between him and the supposed duplicate account was the shared use of his Wi-Fi. The player had also provided evidence of the casino acknowledging that he only had one account. After a series of discussions, the casino had decided to refund the player's winnings, which the player confirmed having received. The issue had been successfully resolved.

The player from Germany had faced an issue with a delayed deposit at the casino. He had deposited 35€, but the amount did not reflect in his casino account. The player was not verified at the time and had claimed the casino had not responded to his issue. We had extended the timer for 21 days to allow for the transaction to clear and asked for the player's patience. Eventually, the player confirmed the deposit had arrived, resolving his issue. We thus marked the complaint as 'resolved'.

The player from Norway was experiencing issues with depositing 1.05 BNB to the casino. Despite providing the requested information, the casino has not added the funds to his account. Later, the casino looked at the issue, and the disputed deposit was successfully added to the complainant's casino account in a few business days. Although the user lost his deposit by playing in the casino, the main issue was sorted out, and the casino fulfilled its obligations toward the player. Therefore, we consider the complaint resolved.

The player from Germany believes his winnings were reduced incorrectly. We consider the issue to be resolved as the casino offered a gesture of goodwill to the player for the confusion that may have been caused by the name of the bonus offer.

The player's winnings were voided due maximum bonus winnings. There was an incorrect deduction of funds on the casino's side. After our intervention and a closer examination, the casino has credited the mistakenly deducted winnings back to the player's bonus balance. The player was not fully aware that these funds don't really need to be wagered further. Sadly, they end up losing them while wagering, but the player confirmed that the issue has been solved as the funds were returned in the first place, so we consider this complaint to be resolved.

The player from the United States has activated bonus. Unfortunately, he’s experiencing difficulties placing any bets as currencies used for depositing and for betting are different. Player’s complaint has been resolved successfully.

The player from Australia has been waiting for her withdrawal for more than 2 weeks. The complaint was resolved after the failed withdrawal request was compensated by the casino and the player successfuly withdrawn her winnings.