Kats Casino - Player's winnings payment has been delayed.

I dont know where this goes but this casino is so bogus. I was going to write a review and seen this so went this way. I played the welcome bonus free spins you get and I hit the jackpot on one of their games, fortune of buddah or something. I had a playthrough of $7000.00 which is insane but it is free money so I gave it a shot. I ended up getting to the point I was able to cash out 100.00 of off their welcome free spin bonus. I sent in my Driver License and everything they asked for and after taking their $30.00 fee I won $70.00. That was 3 months ago and I have never gotten paid yet I still get promotion emails everyday. I wrote to customer service and management and got emails saying it was approved and it was going to be on the way. I looked every day for about a month and after 20 emails and not money yet every email said it was coming I finally gave up. If they cannot pay 70.00 that they lost off of their welcome bonus I would have been extremely angry if I had deposited my own money. I would never invest any money into a website that does not pay and if I were you I WOULD NEVER PLAY HERE. I was told multiple times it was approved and on the way and they would say the same thing a few days later when I wrote them again. My account still says pending and I won this 3 months ago. Absolutely a joke and extremely disappointed that an online casino can get away with this. This is absolutely unprofessional and it is amazing these places can take peoples real money with nobody overseeing it so I am glad there are places like this that allow us to review these SCAM WEBSITES.

Dear JLONGO2024,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please post a screenshot of how your withdrawal request is recorded in your transaction history in your casino account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear JLONGO2024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.