Kats Casino - Player claims that payment has been delayed.

For reference only. At kats casino, I got a $120 bonus without deposit. Since I was able to raise it to $ 1000 while playing, I applied for a withdrawal in Bitcoin → was refused and the full amount was confiscated. It's the same thing, but it's not the first time. The description included the use of European roulette. Ladies and gentlemen, please take a good look at the terms of use that have various restrictions, and I want you to not be frustrated like me, so I took a note.

Addendum Since no deposit is required, it is possible to get it as a business, but it is strictly cold, there is no contact, and I just wanted to know what to do in the future... 👋.

Dear kjfqc0422,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This refusal condition was clearly stated when I checked it, and I am satisfied. The problem is that I just wanted to ask for a quick response, although it would be difficult to say, such as contact [future correspondence, withdrawal impossibility, etc.]. ] Even if you explained the withdrawal refusal and the reason in one word, it was regrettable that I did not feel sincerity in the above response.

✴️ By the way, it was unfounded, but it is impossible that the withdrawal will be overturned. Future prudence (other locations and conventions) is key. After all, it's mostly me who's at fault (a large bonus that ignores GURU's evaluation). Laugh at me for my stupidity. If there is room for diffusion (publication) even a little, please. Better yet, it shouldn't have increased. excuse me.

Thank you for your reply, kjfqc0422. I am sorry, but I have truly no idea what happened here probably due to a mistranslation from Japanese to the English language. Could you please provide more information regarding your situation?

Did the casino confiscate your winnings because you played a restricted game?

that's right. It was returned once due to non-compliance with the limits (roulette). What should I do with that balance? I made an inquiry, but I didn't get a response even after 4.5 days, so I applied again. At that time, the same refusal was still specified. After that, I was under the impression that it should be returned as mentioned above, but maybe I thought [I'm applying again], and the equivalent of 140,000 yen was confiscated. Anyway, I don't know why it's hard to say, but I don't think you'll be punished even if you say a word that it's already decided, so I'll confiscate it, but what do you think? Sorry for the long post!

postscript

By the way, is it okay if I speak Japanese?

Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear kjfqc0422,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.