The player from Brazil had complained about what he perceived as false advertising of the Bonus Wheel. He suggested that it always resulted in a 5FS win, contrary to the advertised potential win of up to 15,800 and thus, it was rigged. We had informed the player that without concrete evidence of unfair practices, there was nothing we could do. Despite the player's dissatisfaction with our stance, we had to reject the complaint due to lack of supporting evidence.
Kas.casino - Player alleges 'Bonus Wheel' false advertising.
Amount: 200 R$
Kas.casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 month ago
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1 month ago
Translation
There's false advertising about the Bonus Wheel. They claim that if you deposit 160 a day, you get a spin that may win from 5fs up to 15,800... I play regularly at the casino and I've spun the Bonus Wheel countless times, but the wheel only lands on 5FS... It's clear that this wheel is rigged to pay out only this prize. And it's no use for them to say that it depends on luck because it doesn't... I've never seen on their social media any post about someone who won any amount on this Bonus Wheel. They regularly post when someone wins a high value amount on the slots or hits a jackpot... but there's nothing about the Bonus Wheel. Therefore, here is my complaint.. It would be much more transparent if they did a promotion of "Deposit 160 and get 5FS". At least that wouldn't be false advertising. Because many people deposit 160 in the hope of winning a good amount...
Automatic translation:
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1 month ago
Dear billcreyson,
Thank you for submitting your complaint. I must clarify that we cannot build a case solely on the details you've provided. In the realm of casinos and casino games, outcomes can vary – sometimes favorably, sometimes not. This is particularly true for "promotional offers" linked to deposits and games of chance like wheels of fortune, which often resemble lotteries, with winning outcomes based on chance.
If you possess additional information that could support our case, kindly send it to me. My email address is petronela.k@casino.guru.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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1 month ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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