Dear RRKMECH,
Unfortunately, we are not able to force the casino to cooperate in resolving the complaints, and no one has contacted us until now.
Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and there is no other option than to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
There is one more option on how you can try to resolve your issue or speed up the process - I recommend that you contact the authority - PAGCOR/Philippines (https://www.support.pagcor.ph/contact-us.php) and submit a complaint to them. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed. However, please note we have not received any confirmation about the license validity, so it is possible that the casino does not have any valid license.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
Dear RRKMECH,
Unfortunately, we are not able to force the casino to cooperate in resolving the complaints, and no one has contacted us until now.
Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and there is no other option than to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
There is one more option on how you can try to resolve your issue or speed up the process - I recommend that you contact the authority - PAGCOR/Philippines (https://www.support.pagcor.ph/contact-us.php) and submit a complaint to them. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed. However, please note we have not received any confirmation about the license validity, so it is possible that the casino does not have any valid license.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru