K9Win Casino - Player's winnings have been reduced.

Totally fake person ..they give bonuse only 8k and i won 2.65 lac suddenly they cut my winnings..by saying thoese things which are not mentiond in bonuse terms ...... it's a hub of crime..badhan name guy is main culprit ..criminal activities going on this site ..this site must be ban..pls help me to back my money ..it's a very stress full

Dear gnagpal843,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which bonus you activated? If possible, post here a link to the offer you redeemed.

How much money has remained in your casino account?

Thank you very much in advance for your reply.

Best regards,

Kristina

I deposit 18k ..and I applied 50% evolution bonuse of rs 9000 inr ..it was given manually.. ....at night i won 2.41 lac at evolution Baccarat table ...next morning at 1.45pm my balance was 284111 inr ..afer 2 pm i open my account ..password not correct .. suddenly they whatsapp me my new password .when i open my AC all money was roundoff only 18k was in account ..when I saw in withdrawal history withdrawal status was showing 284111finish (paid to client ) ..what a fake thing going on .now they are not responding .. moral of the incidence is they withdrawal all of my amount of 284111 ..it means my winnings are debit from cassino too but not yet credit to me ..and they just added 18k new which i dep ...think how I feel stress and bad ..why these things going on..why innocent players are target ..it's a creeping of crime ..pls help me out

I deposit 18k ..and I applied 50% evolution bonuse of rs 9000 inr ..it was given manually.. ....at night i won 2.41 lac at evolution Baccarat table ...next morning at 1.45pm my balance was 284111 inr ..afer 2 pm i open my account ..password not correct .. suddenly they whatsapp me my new password .when i open my AC all money was roundoff only 18k was in account ..when I saw in withdrawal history withdrawal status was showing 284111finish (paid to client ) ..what a fake thing going on .now they are not responding .. moral of the incidence is they withdrawal all of my amount of 284111 ..it means my winnings are debit from cassino too but not yet credit to me ..and they just added 18k new which i dep ...think how I feel stress and bad ..why these things going on..why innocent players are target ..it's a creeping of crime ..pls help me out.. promotion link

https://m.k9winind.com/en/promotion

. Look this amount has been withdrawn still not credit to my account .....

Any update of my case

Thank you for your reply, gnagpal843. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Ok..pls do ..i m in stress

Cassino support team not listening me and they give me one WhatsApp number which is 9310295531..i m already blocked on this number ..how i feeling bad . .how this cassino grab my winnings ..cassino members has taken withdrawal this is big big crime going on..they refuse to give me my winnings earlier and they cash it in their own account

Any update of.my case ?

Do I understand correctly that you have not received your withdrawal yet? Have you made any successful withdrawals before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Pls read it carefully...i deposit 18000 on 26th Feb and cassino give me bonuse of 9000 ...total money i have 27000 in gaming wallet till 28th Feb my balance was 284k inr ...suddenly cassino support call me on WhatsApp and they said ur all winning must be zero .coz u beach bonuse terms ..when i ask them any reason they don't said any thing clear..with in 10 minutes they withdrawal my all amount 281000 and they show fresh deposit of 18000 ...i call them they said we have sattle ur account ....why they do this ..where my amount gone still i m not able to call thempls see in sreen shot ...where is my money now ...u connected to cassino what they said c

Have u connected with cassino .what they response ?

Thank you very much, gnagpal843, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Ok thanks a lot

Hello, gnagpal843,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite K9Win Casino's representative to join this conversation and participate in the resolution of this complaint.

 

Dear K9Win Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Why have his winnings been confiscated? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Thanks for it .i m still concected

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

If cassino is not responding means cassino is fake ...why not these cassino must close or any law to return money ..a player plays with emotions if winnings grab like this ..this is big fault of gambling commison

U were assured to return my money earlier ..now u r unable to contact to cassino..why not these cassino must close

Dear gnagpal843,

Unfortunately, we are not able to force the casino to cooperate in resolving the complaints, and no one has contacted us until now.

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and there is no other option than to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option on how you can try to resolve your issue or speed up the process - I recommend you contact the gaming authority that regulates the casino and submit a complaint directly to the regulator. In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru