This complaint has been reopened as requested by the player.
Dear Juliet,
I am sorry to hear you are still experiencing problems.
I will try to contact the casino once more. In the meantime, I would just like to clarify that video verification will usually entail the casino contacting you via some method of video chat and asking you some questions, you do not need to submit any sort of video yourself.
Dear K9win Casino,
Please respond to this complaint and explain how the player can proceed with their verification/withdrawal.
This complaint has been reopened as requested by the player.
Dear Juliet,
I am sorry to hear you are still experiencing problems.
I will try to contact the casino once more. In the meantime, I would just like to clarify that video verification will usually entail the casino contacting you via some method of video chat and asking you some questions, you do not need to submit any sort of video yourself.
Dear K9win Casino,
Please respond to this complaint and explain how the player can proceed with their verification/withdrawal.