JVSpin Casino - Player's withdrawal has been restricted in JVSpin Casino.

Hello, good afternoon. More than a week ago, I made a deposit at JVSpin via Astropay to play, but I can't withdraw any funds. I tried to withdraw via Airtm, but it tells me I can only withdraw through the same method I used for my deposit. I've been trying to contact Customer Support, but it seems impossible as they don't respond in my language. I've been using this platform for around 10 months, and until now, I've never had an issue. On the contrary, I've always recommended it.

Dear Andrea_2024,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning. I have not had any withdrawal alternative, the platform only suggests Astropay.

I always deposit and withdraw through the same means (Astropay) but now it only allows me to deposit.

Thank you very much, Andrea_2024, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Andrea_2024,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear JVSpin Casino,

Could you possibly provide additional information regarding the restricted withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Hello, good afternoon. I would like to inform you that using Google Translate I was able to translate what they wrote to me from At. To the Jvspin customer.. And I followed the steps they gave me and I was able to withdraw the entire amount.. I appreciate the intention to solve my problem. Kind regards.

Dear Andrea_2024,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal V, Casino.Guru