JVSpin Casino Review

The player from Argentina had faced difficulties withdrawing her funds from JVSpin, as the casino system had necessitated the use of the same method for both deposits and withdrawals. The player had been unable to communicate effectively with JVSpin's Customer Support due to language barriers. However, by using Google Translate, she had managed to understand the instructions provided by the casino and successfully withdrew her funds. We had subsequently marked the complaint as resolved.

The player from Slovenia had requested multiple times that the casino permanently ban him from his account. Despite having provided all the requested verification data, the casino had continued to present new requirements. The player had made numerous deposits over the years and had no balance in the account at that time. After the intervention of the Complaints Team, the casino finally banned the player's account. The player confirmed the resolution of the issue, albeit expressing dissatisfaction with the casino's initial reluctance to fulfill his request.

The player from Argentina had made a deposit using AstroPay, but discovered that the payment method was not available for withdrawal. He had used AstroPay for transactions on this casino in the past and was frustrated with the lack of assistance from customer service. The Complaints Team had explained that the availability of payment methods could be influenced by several factors, such as licensing authorities, geolocation, contracts with payment providers, and bank restrictions. They also noted that a payment method available for deposits might not necessarily be available for withdrawals. Before the issue could be fully resolved, the player had spent the money. As a result, the Complaints Team was unable to assist further and advised the player to contact them promptly if similar issues arose in the future. The complaint was subsequently rejected.

The player complained about glitchy live casino games. According to him, the money he was staking on the games was never taken into account for the gameplay while being deducted from player's balance. The casino replied they communicated with the game provider but found no errors. However, they failed to provide solid evidence so the complaint remained unresolved.

The player ''oleg1412'' played the Pharaoh's Reign Mini-Max slot from Kalamba games. He also received bonus and free spins on the said slot. The player won 100.000 rubles, but the casino only paid him 10.000 rubles. The player asked the casino for explanation but did not get any definitive and clear answer. The player also had saved screenshots and videos of the game, where it was clearly visible he was supposed to win the full amount. The casino representative stated on the forum that he'd submitted a request himself, but after this message there was no other response from the casino on the forum. However, player got an email where the casino stated that there had been a "visual bug" in the slot. The player accused the casino of fraud. The complaint remains unresolved.

After a year, the player ''Sergeirai666'' had played in the casino. He deposited 100$ and in the end also wanted to withdraw 100$. There was however an issue with the player's phone number (he'd switched numbers while playing). He was unable to withdraw, so he asked the casino to change his phone number to the previous one, but was told he needed to send a photo of himself and an agreement with the operator, which could not apparently be issued. The Casino responded on the forum but there was no conclusion to this complaint.

The player from Brazil had deposited 20 BRL into JV Spin and had won an additional 20 BRL in games. However, she had faced issues withdrawing her winnings using Pix and hadn't received her money after three days, nor a response to her email query to the casino. We had advised her to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. The issue could have been due to an unfinished KYC verification or a high volume of withdrawal requests. We had extended the response time by 7 days, but unfortunately, the player did not respond to our messages and questions. Consequently, we were unable to investigate further, leading us to reject the complaint.

The player from Brazil deposited R$50.00 to receive a bonus offer but did not receive the bonus. After requesting to withdraw the deposit amount, the withdrawal was approved. However, the casino rules state that the same deposit method must be used for withdrawal and the option for Pix is not available. We closed this complaint as the player requested to have his casino account deactivated.

A player from Brazil has been trying to withdraw his winnings since the 20th of August. Despite following the casino’s instructions and different deposit methods for withdrawal, the casino cancels every request due to 'technical issues’. The complaint was resolved as the player successfully processed his withdrawal.