JVSpin Casino - Player's request for account closure denied.

Upon multiple request, casino refuses to ban my account. They always come up with some bs. I sent request from my email account, which only i have access to, also sent id, both side, also selfi with id. But they always come with something new, instead of perma banning my account.

Dear Justoneguy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JVSpin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise what is the reason why you wish to close your casino account?
• Have you informed the casino about the reason why you wish to close your account?
• Is your casino account currently accessible to you?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear sirs. I dont need to explain my reasons. It's my right to request account closure. And yes, i can access my account, ince they dont want to ban it.

Btw this is already the 3rd time i request ban and after i send documents, they just stop responding. And always some excuse that image is altered or address is wrong. Yes, i change my place of living since i created the account. But from my legit id can be seen it's me.

Adding a new response from jvspin. After i sent my id, now they request screenshots of transactiions. Also, i requested a full forever closure/ban of account, they offer 1 month, 6 months or 1 year. This clearly must be joke and shows how the site is trying to avoid legal rights in any way possible. I strongly believe this is worth an official report and revoking their gaming licence.

I understand your point of view.

Please understand in some situations other than withdrawal of funds, online casinos might request account verification to take place, such as when requesting a refund, or during account closure.

• Have you made any deposits in the casino?
• Is there any withdrawable balance on your casino account?
• Have you provided the documents the casino requested?

Yes, i made many deposits, been using site a few years. There is no balance, also was no problems with withdrawals. And yes, i provided documents. All i ask is perma self exclusion - full acount ban.

Thank you very much, Justoneguy, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Justoneguy,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear JVSpin Casino,

Could you possibly provide additional information regarding the account closure request and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Justoneguy,

I am in contact with a casino representative internally. I will let you know here with any updates. I need more time to investigate, that's why I am setting another timer.

Casino banned my account.

Dear Justoneguy,

I have received information from the casino, stating that your account is already blocked. Can you confirm this information so we can close the complaint in our system as resolved?

Yes, after a month of your involvement, it's banned. Now imagine players trying to resolve things themselves, this casino should be avoided at any cost.

Dear Justoneguy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal V, Casino.Guru