JustCasino - Player's winnings have been confiscated due to alleged multiple accounts.

I play slots online on minimum deposits, because I enjoy the games more for the fun of it than actually the gambling aspect of it.

I won nearly 600.00 on my minimal deposit, then I uploaded my documents to get verified.

I received an email from them on VERIFICATION approval, so I requested a withdrawal approval of 500.00. The next day, I got an email from them saying that I have multiple accounts with them which is not true and the withdrawal is not approved.

I do have three other accounts with other sites much like other people I know, because some sites have different and better slots.

It is dissapointing that consumers like myself and others who use the online casino plaform more for the fun are targeted by organizations like JUSTCASINO to spoil the enjoyment of others and scam the rightful earnings of those who used their hard earned dollars to get their winnings.

Dear doogxr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification in associated casinos as well?
• Have you accumulated your winnings with the help of a bonus?
• Was this your first deposit in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Proof of my case and verification

Dear doogxr,

Kindly respond to our questions:

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification in associated casinos as well?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino where you are accused of having multiple accounts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear doogxr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.