HomeComplaintsJustCasino - Casino refusing to close player's account.

JustCasino - Casino refusing to close player's account.

Amount: Can$1,000

JustCasino
Safety Index:Above average
Submitted: 24 Mar 2024 | Resolved : 09 Apr 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

7 months ago

The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.

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7 months ago
Translation

This casino refuses to close my account despite me providing a reason. They keep trying to offer me numerous bonuses but I don't want them, I want my account closed.

Automatic translation:
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7 months ago

Dear mdarowiche1978,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JustCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please share the reason you gave to the casino when requesting account closure?
  • Could you please explain what the disputed amount represents in this situation?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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7 months ago

Dear mdarowiche1978,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

close this issue i have closed account there now

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7 months ago
Translation

closed account file complaint

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7 months ago

Dear mdarowiche1978,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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