The player from Canada had wished to close his casino account, but the casino initially refused. Despite being offered numerous bonuses, he had insisted on closure. After some time the player managed to close his account.
JustCasino - Casino refusing to close player's account.
Amount: Can$1,000
JustCasino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
JustCasino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
8 months ago
Translation
This casino refuses to close my account despite me providing a reason. They keep trying to offer me numerous bonuses but I don't want them, I want my account closed.
Automatic translation:
Public
Public
8 months ago
Dear mdarowiche1978,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JustCasino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share the reason you gave to the casino when requesting account closure?
- Could you please explain what the disputed amount represents in this situation?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
7 months ago
Dear mdarowiche1978,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
Dear mdarowiche1978,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
