Justbit Casino - Player’s withdrawal is delayed due to an address issue.

My withdrawal was approved but the casino says my USDT address is incorrect which is wrong! Because I play in several casinos with this address and pay out regularly. They refunded me the amount.

Please help me to get my money out

Dear Tayyibjk,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshot of the issue you are facing when you're trying to withdraw your winnings?

Have you contacted customer support regarding the problem with your wallet address?

Have you made any successful withdrawals from this casino before?

Could you kindly confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I deposited with USDT. The casino didn't ask for KYC. This is my first payout. I made a withdrawal again and it was refunded again. Premium Support claims the USDT address is incorrect. I confirm with 100% that this address is not wrong. As you can see this address is correct.

The casino wants me to select the network, but as you can see in the screenshot you cannot select a network.

Premium Support tells me that there is an internal error because the networks cannot be selected, but they won't issue my payout. I mentioned several times that they should send it through the ERC-20 network

Very unprofessional

Veronika as you can see the casino is making me troubles with my withdrawal process. As you can see in the screenshots they admit it that they have intern issues. Please for your support in this case.

18:47 Vienna Time

Again withdrawal is approved

19:22 Vienna Time

Cant see any Transaction to my USDT ERC-20 Address

Current Status Still waiting. Core Function is still not working since 06.06.2024. I think they kidding me.

Thank you very much, Tayyibjk, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Tayyibjk,

I'm Michal, and I have taken over your complaint. After thoroughly reviewing your case, I will be reaching out to the casino to inquire about a resolution. It is important to note that occasional unexpected payment transaction issues can arise, as no system is flawless. The casino staff is currently addressing the issue, but it might require some time. Be assured, that both their team and ours are focused on making sure that your winnings are securely transferred to your crypto wallet and no one else's.

We would like to invite JustBit Casino to join the conversation.

Dear JustBit Casino,

Could you kindly provide us with more information regarding the estimated time for resolving the payment issue and when the player can anticipate receiving their winnings?

Dear Tayyibjk,

We are writing to inform you that your recent payout has been successfully transferred to your wallet. We understand that you may have experienced some delays or issues during the withdrawal process, and we sincerely apologize for any inconvenience this may have caused.

At Justbit Casino, we strive to provide a seamless and enjoyable gaming experience for our players. Our technical team is continuously working to improve our systems and prevent such issues in the future. Your patience and understanding during this time are greatly appreciated.

We value your trust and loyalty to Justbit Casino. If you have any further questions or require assistance, please do not hesitate to contact our support team. We are here to help and ensure your gaming experience remains positive.

Thank you for your continued support and for choosing us.

Best regards,

Justbit Casino

Thank you for the response, JustBit Casino.

Dear Tayyibjk,

As per the casino team's response, the funds have been successfully transferred to your wallet. Kindly confirm the receipt of the funds to ensure that your complaint is considered resolved.

If there is anything else I can assist you with, please feel free to let me know.

Dear Tayyibjk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Tayyibjk,

Although we have not received a direct confirmation from you as you have not responded to our messages, but considering the withdrawal transaction has been confirmed in the blockchain explorer

and the absence of communication that would typically accompany non-receipt of funds, it was concluded that you have indeed received the funds successfully. We consider this complaint to be successfully resolved, and we will now mark it as "resolved" in our system. I would like to express gratitude to both parties for their cooperation.

Please feel free to reach out to us if you encounter any issues with this or any other casino in the future. We are here to assist you.

Best regards,

Michal

Casino Guru