Jupi Casino - Player's winnings have been seized after using a bonus.

This is one of the worst sites I've ever come across, if not the worst... I deposited and played with a bonus of 100 euros... I reached a balance of approximately 800 euros when they wiped out all my winnings because the maximum bet permitted was 100 euros.. But this should apply to the rollover, not the winnings! Guys, don't deposit on this site, trust me, it's an insane scam... I understand that perhaps I wasn't allowed to bet amounts higher than 100 euros, but that should've only applied to the bonus unlocking, not to the winnings. They could have reached a compromise but instead, they backed off and they won't even respond to me! I hope to reassess this casino but as of now, it doesn't even deserve a single star (fraud)... I deposited 100 and received a bonus of 100, I played without any issues until I made a withdrawal and they tell me that the withdrawal has been cancelled and the money, which was no longer part of the bonus balance but was now real, has been seized and removed from my account!!!!!! Can anyone please help? I really need this money, thank you very much... (the exact figure is around 783, I don't remember precisely).

Dear iaconodavide02,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Jupi Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

I am afraid that there may have been some issues with the automatic translation. To clarify, I would like to know if the casino has limited your bonus winnings to a maximum amount of €100, or if you made bets that exceeded the maximum allowable bet. What was the highest bet you made while using the bonus? It would also be helpful if you could send me a screenshot or a link to the bonus you received.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

here is the offer I took advantage of... below you can also see the terms and conditions... there is no mention of the fact that any winnings will all be confiscated. they only gave me back the amount I deposited and it just arrived (so only €100)

And

Sorry for the wait, I didn't see your reply

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika