Jungliwin Casino - Player faces delayed bitcoin withdrawal.

I'm seeking assistance, please. On the 20th of July, I initiated my first withdrawal from jungliwin for an amount of 996€. It's been around 15 days and it appears that jungliwin hasn't paid me and doesn't seem inclined to do so, unfortunately.

Throughout this period of time, I have constantly been in discussions over email with jungliwin. I practically question them about my withdrawal on a daily basis, but their response is almost always the same: "We are experiencing issues with our bitcoin provider, please wait...", or "Please wait for news about your withdrawal...". It's always this kind of responses from jungliwin, and as the days continue to pass, they're not paying out my withdrawal, which was requested via bitcoin.

This situation is causing me great concern as it's evident that jungliwin is dragging its feet and withholding the payment, clearly indicating a reluctance to pay. We all know that a bitcoin withdrawal is usually very fast; it definitely doesn't take 14 or 15 days...

I sincerely request your assistance, thank you.

Dear claytrod,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello thanks for your help I will answer the questions.

So far I have not been asked for any KYC verification, Jungliwin has not asked me for any documentation.

This €996 balance of mine comes from bets made with my initial deposit and comes from bets made with a frebet bonus that jungliwin offered me on my first deposit. But all the rollover requirements were met, I made my withdrawal after fulfilling the respective freebet rollover.

Thank you, any questions, I'm at your disposal.

Could you please send me the correspondence between you and the casino regarding the issue? Please send any relevant emails or chat transcripts to my email at tomas@casino.guru

Dear claytrod,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.