Jungle Raja Casino - Player’s withdrawals have been delayed.

Hi

I made withdrawal’s on this casino on 2nd February, 6th February,7th February and 8th February. They delayed my withdrawal saying that wait for one week there is a technical issue while processing withdrawal and after one week their site is under maintenance from last 16days . They are giving the same reason from last 15 days when maintenance will complete then only we can process your request.

Dear Rpagarani,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if they were your first withdrawals in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I am playing on jungle raja from last 2years or more . I am a loyal customer of there casino, My account is fully verified and I have taken so many withdrawals from them in past. But this is the first time my withdrawals are delayed for more than 3 weeks.

Thank you very much, Rpagarani, for providing all the necessary information. I will now transfer your complaint to my colleague Veronika (veronika.l@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Rpagarani,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I would like to ask Jungle Raja Casino to join the conversation and aid in the resolution of this complaint.

Yesterday they resumed their services and I played some games too. I spoke to them on chat regarding my withdrawals they said wait till end of this week it will be processed and today I am not able to open there website it is saying that access is denied in your country.. They have closed the casino or what? I don’t understand why they are doing this . They don’t want to pay to customers and they are cheating with customers.. please look into this matter and help me to get my withdrawal..

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have received my winnings. Thanks a lot for your support Veronica and casino guru. Please close my complaint.

Dear Rpagarani,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Veronika

Casino.Guru