Jungle Raja Casino - Player’s winnings have disappeared.

I m playing game and I win but then also my money cut from my account

Dear Tapan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Have all the winnings been confiscated from your account or they’ve been capped? Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Additional comments from the player:

"Sir, I was complimented in Jungle King Casino. 5 then compiled 6 times but did not respond After 2 time I recorded the screen of the play game and sent the proof of the video, then my complaint was received.After that, when I asked for the compliment of the complaint for 7 days, the team came to investigate.ा ाYou will get a sound in 24 to 48 hours But I did not get any breath today, I got immortal, then I was the last one, credited it to my only account of Rs 32.16. But I am not giving any response to what I did earlier.I do not know how much total amount has been received from my account so far I played the Balloon Machine game in the Jungle King Casino, as much as the amount won, then amassed the amount and then added the win amount to it.I did not have any idea how much amount of money I made I wished to check the entire account, so there is no reply.Please help me check my Jungle Raja Casino Total account and refund the payment.When I came to know that my account was getting extra payment, then I played 2 games in the last and recorded the screen.And I also have a video record of the game Please help me less my payment, refund the total amount I recorded 1 video of the last 14 June and only gave me 32.16 rupees His previous payment is not refunded yet, please help"

Dear Tapan,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

How to send my play game video

On Thu, 18 Jun, 2020, 9:48 PM JungleRaja Support, <support@jungleraja.com> wrote:

Hi Tapan ***,

​Thank you for contacting us.

Please kindly be informed that the case is still under investigation.

We appreciate your patience and cooperation.

If you have any other questions, feel free to contact our Live chat support at www.jungleraja.com

On Wed, 17 Jun, 2020, 2:28 PM JungleRaja Support, <support@jungleraja.com> wrote:

Hi Tapan ***,

This case is under investigation, we may kindly ask you to check back with us in 48 hours for the answer.

We kindly ask you to write your message in English only.

If you have any other questions, feel free to contact our Live chat support at www.jungleraja.com

On Sat, 20 Jun, 2020, 3:07 PM JungleRaja Support, <support@jungleraja.com> wrote:

Hi Tapan Jain,

Please kindly be informed that the other game rounds are still being investigated.

We will let you know as soon as there would be any updates on them.

We appreciate your patience and cooperation.

If you have any other questions, feel free to contact our Live chat support at www.jungleraja.com

On Sun, 14 Jun, 2020, 6:33 PM JungleRaja Support, <support@jungleraja.com> wrote:

Hi Tapan ***,

Thank you for providing the needed information.

This case is under investigation, we may kindly ask you to check back with us in 24-48 hours for the final answer.

If you have any other questions, feel free to contact our Live chat support at www.jungleraja.com

On Mon, 8 Jun, 2020, 5:45 PM JungleRaja Support, <support@jungleraja.com> wrote:

Hi Tapan ***,

Please kindly be informed that provided information should be more precise. We kindly ask you to provide the exact time of the round during which you think your winning was not credited and the amount of the bet you have placed.

If you have any other questions, feel free to contact our Live chat support at www.jungleraja.com

Sir, you can see, I am getting daily answer from Jungleraja Please help me, my payment is cut on this site.

Thank you very much Tapan for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

You can forward all the relevant documents and video to nikolas.b@casino.guru.

I would like to ask Jungle Raja Casino to join in this case and explain us what is the problem with the player's account/balance.

Hello,

I represent JungleRaja Casino.

Please kindly take into consideration that we were investigating several game rounds in the system, and this takes more time than to investigate 1 game round. Also please kindly note, that for 1 game round, that we investigated we have already added the winnings to the customer.

We may kindly assure you that today we have finished the investigation, and we will add the rest of the winnings, that were missing to the customer's JungleRaja account balance and inform the customer via personal email.

Kindest regards,

JungleRaja Casino Team

The little amount that Jungleraja Casino has seen in my last Complaint Whom I sent the video to the team added that money to my account And what I did earlier is far more than 15 days. Still still doing Investigation And sir, how much money has disappeared from my account, I do not know the fix I turned on the screen record when I knew it

Sir, I have complained 6 to 7 times in the past, but I did not have a fixed play game time date winning amount.So Jungleeraja Casino did not respond to me And I came to know that only then I had only 2 video records of the last, in which only I will get my normal amount He has also only added Rs 32.16 to Only Last Complaint. The first Complaint is more than 15 days, its answer is only 1 time.The team is investigating My total account is not checked, if you do this, then I will know that more money has gone.

If the money had not disappeared from my account, then the lucky winner who had joined me was also running in my place within 70And I could also come first But I have lost so much because of Jungle King Casino's site, which I am still not getting the right answer.I got worried by stressing my mind even more than 20 days Anytime it comes to my mind that I am cheating in the Jungle King Casino.

Dear Tapan,

We apologize for any inconveniences caused.

Please kindly note that we are aware that at that time there was a problem with that specific game on the game provider's side. And we would like to let you know, that as the customer's satisfaction is always a number one priority for us, we are closely investigating this issue.

But as there were more than a few rounds at fault we would like to make sure that we are giving the best explanation of each and every round and we were investigating everything regarding that game for the entire day.

As there were a lot of game rounds to check this investigation is taking a little more time then if it was only 1 round. Please have a little bit more patience for us to come with the exact answers and exact amount that needs to be added to your JungleRaja account due to these troubles with the game. Due to this issue taking so much of your time for our investigation, yesterday we have added a bonus of 500 INR for this inconvenience.

We may kindly assure you that JungleRaja is having the customers best interest and we will come shortly with the exact answer for the issue.

Kindest regards,

JungleRaja Casino Team

Sir, I compiled the first time, then I had 3000 / = rupees before the game started in my account.After that i complied 5 to 7 times But I had no proof of a fixed time date and how much amount was cut.Because of which my compliant did not accept So I am not checking my total account

If the extra money was not deducted from my account, I could possibly have a lucky winner.

I don't know how much Total lost, but I know it's a loss Therefore, I told the total loss amount of 1000000 / =, it is not my fault.So help me to give me the name of Jungle King Casino site which gives me my right These people sometimes add Rs 500 / - sometimes add Rs 32.16 / =By doing this you are disturbing me with mind I also know how much my total loss is And the public should also know that at the time of playing the Jungle King Casino game, make sure to record the screen What happened to me may not happen to anyone else Those who play feel lost by playing it But this is not the case and our extra payment has been cut due to the casino site.Public should also know this Because of which they were wary of playing games on the Jungle King Casino

This jungle king is silencing me by adding 500 / = and 32.16 / = rupees to my account with the casino, giving me lolly pop like a small child But i won't shut up I will chase my whole life, I will keep trying to find out how much loss I have and how it happened And I will keep telling people that those people are careful that this can happen to them too

Dear Tapan,

Please note that if there was a technical glitch in the game it's on the game provider not the casino. For now it seems like the casino is trying their best to recover your funds from the glitch but it takes more time. Can you please confirm that you have received some money back from the casino?

Sir, you said, which is right, it is not the casino's fault, the problem of the site is But I will not get my power till 20 days, no player will think this My money is cut from the casino I agree with the casino but my money is not gone sir Because of which I am afraid to play anytime What will i do if my more money is cut And whenever you get 1 answer, you are investigating Later, he multiplied his money and was doing the earlier investigation.If this happens, what will any player think

I should also know how long my problem investigation will last. There should be a limit to end any problem If someone goes outside the limit, a person will think that his money is lost due to the casino.

Dear Tapan and Nick,

We would like to kindly inform you that our investigation with the game provider of the rounds in the time frame that was mentioned by the customer is now accomplished. We apologize for the inconvenience caused by the time that it lasted for, but we needed to check everything carefully with the provider.

We have just added the total amount of the winnings from the game rounds that were missing due to the problem with that specific game on the game provider's side. We may assure that everything was double checked attentively.

Please kindly let us know if any further questions arise, so we would do our best to assist with them.

Best regards,

JungleRaja Casino Team

Jungle raja casino You said that your investigation has been completed But i don't agree with you Because I have complained about this on your site 6 to 7 times on live chat But I did not record the fix time and fix amount Because of which you have not accepted my live chat After that I sent you the video record, then you accepted my complaint So the money in my previous complaint was eaten When the first time was completed, my balance was between 2500 / = to 3000 / = before the game started.And because of your site fault, my balance is complete And the winning amount also went So do you check my total account so far And I could also have Lucky Winner in the new King Leader So I lost more So return my amount according to what is right Your site has been wrong in this, due to which I have lost more.

Sir jungle king casino is not adding my correct amount The only winning amount I am adding is the video I sent In that too, I also lost real balance and weaving amount.Like 1000 balance and weaving amount is 100 rupees, my amount 1000-100 + 100 = 1000 / = means I lost the real balance along with the winning amount.That's why my amount is more So help me and add me my right amount I did not even record his complaint before Whereas in the first complaint my real amount was 2500 to 3000 rupees.The balance became 0 / = Rupees That is why my money gets more than the actual amount and weaving amount So please help me

Could I kindly ask the casino to send us some relevant proof of the player's balance before the technical glitch happend and that the winnings were added to the player's account? Please send it to nikolas.b@casino.guru.

Sir Sir, ask for total account information with you, you will check and you will know How much i lost How much money have been added from start to play, how much game played How much was lost, how much loss was realized, how much was the real balance And because of the mess of the site, I could have been a lucky winner in the June Month New King tournament.Whose My Total Claim Give Me Casino You help me And before the public came to know, before recording the Jungle King Casino, the total recording of the video should be done.Because of which they do not have to be as nervous as I am

Dear Nikolas,

Please kindly be informed that we have sent the proof to the email that you stated above.

Therefore, please kindly check it and let us know if anything else is needed.

Thank you in advance.

Kind Regards,

JungleRaja Casino Team

Dear Tapan,

After receiving relevant proof from the casino, we are now rejecting your complaint. Based on the proof, all your winnings lost due to the technical glitch were fully paid back to your casino balance. You are not entitled for refund if you lost your money during game round which were not affected by the technical glitch - they were simply lost in legal game rounds.

Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick

Casino.Guru