Jungle Raja Casino - Player's balance has been voided.

Dear Sunil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Are you sure you haven't accepted any welcome bonus? Can you still access your casino account? Could you confirm that nobody else from your household has account in this casino? Also please, if you have any conversation with the casino relevant to this case forward it to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regards,

Nick

I haven't used any coupon while signup.. so I didn't not get any bonus amount.. I simply added 500 and played game.. And won 1100 rs.. And when I requested withdrawal, after 3 weeks I got a mail that it is rejected.. now I can't access my account as well..

All the conversation was done through chat..

Thank you very much Sunil for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sunil,

I am very sorry to hear about your issue. I will do my best to help you.

Jungle Raja, could you please shed some light on this case? The evidence showing the player hold multiple accounts can be sent to my email zuzana.r@casino.guru. Thank you very much in advance for your reply.

What happened? Now why they are not replying.. The reason is very clear. They don't have any valid reason..JungleRaja is totally fraud..

We would like to ask the Jungle Raja Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Zuzana R,

I represent JungleRaja Casino.

Customer satisfaction is always a number one priority for us. And we can assure you that we run a fair and fully regulated game environment for thousands of happy customers, that receive their winnings every day.

At JungleRaja we strongly encourage using our services in a responsible manner.

The only reason for us to stop any activity on a customer's account is when we detect the violation of the Terms and Conditions, that each customer agrees with, when creating an account with us and starts using our services. We may kindly inform you that the system review of the customer's account revealed the multiple account creation by the customer, which is a severe violation of our T.C.s. Therefore, according to our policy, which is stated on the website, in such cases the account gets closed and the customer permanently banned.

Best regards,

JungleRaja Casino Team

In such case I request you to please share the details of the multiple accounts. Because as per my knowledge I haven't created two or more account from my mobile.. I had only one account which I registered using sun.shiny2k@gmail.com without using any bonuses and deposited 500 using visa card and played fairly and win some money..

Thank you for the update JungleRaja Casino. May I kindly request the relevant evidence to be sent to my email address zuzana.r@casino.guru. Thanks in advance.

Dear Zuzana R,

Please kindly be informed that we have sent the requested proof to the email that you have provided.

Therefore, please kindly check it and let us know if anything else is needed.

Best regards,

JungleRaja Casino Team

@Zuzana R,

Could you please let me know the email address??

And how those emails linked to me??

Hi Zuzana,

Any upadte please?

We would like to ask the Jungle Raja Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’. I ask you to send all the relevant evidence to my email zuzana.r@guruadmins.com. Thanks in advance.

Hi Zuzana,

But in the above casino mentioned that he has sent all the evidence to you..

Unforutnately, I have not received any evidence yet. I did contact the casino so we are still waiting.

Dear Zuzana R,

Please kindly be informed that we have re-sent you the requested proof once again to the email that you have provided. Weird thing that you have not received our previous email with it.

Therefore, please kindly check it and let us know if anything else is needed.

Best regards,

JungleRaja Casino Team

Dear Jungle Raja,

let us know if there is any update. Unfortunately, the evidence we have received is not sufficient and does not prove the player holds multiple accounts.

We would like to ask the Jungle Raja Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.