Jumba Bet Casino - Player's withdrawal has never been received.

Said they paid me out but never did

Dear FrankZ, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

Could you please specify when exactly you submitted your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No, I never made any successful withdrawals.

They never asked for KYC Verification

No active bonus.

I have been battling them for a year. They closed my account and I had 8K in it. They acknowledge they would return my money via email but then always find an excuse not to. I provided the bank statement they asked for as well.

Could you please specify when exactly you requested your winnings to be paid out?

When did the casino close your account?

Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.

Dear FrankZ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.