Juicy Vegas Casino - Player's deposit seems lost.

Dear dasun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Was this your first deposit in this casino using this payment method? Could you please forward any relevant communication between you and the casino to my email tomas@casino.guru? Alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

OK, I will send. They say the money hasn't arrived yet, I made a bitcoin deposit They are not sending me any messages now. I also sent them a message last night but no response.

Thank you very much, dasun, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear dasun,

I am so sorry to hear your deposit got lost. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Juicy Vegas Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Juicy Vegas Casino,

Could you please state why the player's deposit has not yet been credited to his account and when he can expect it to be?

Thank you in advance for providing the information.

Kind regards,

Stefan

My deposit was credited to my account but my withdrawal has not yet been received. It's been days and they are not giving my withdrawal

Earlier it was said that my withdrawal could not be given because my deposit was slow. But now even after my deposit is gone they are not giving selfie chaya pictures even after giving them all they are not giving

This is not a good casino to play

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Stefan,

Finance has reviewed the account and the player has claimed 9 free bonuses back to back without making a deposit and won the $100 on the 9th free bonus.

Also, multiple players have registered accounts under the same IP and phone number and 2 players have registered the same btc address for withdrawal

As per our t&c's we will have to reject this withdrawal.

Please let me know if you have any questions.

Thank you.

Kind regards,

Lea

Dear dasun,

Can you confirm this information provided by the casino?

I am looking forward to your response.

Kind regards,

Stefan

They lie that they will not give money now. Deposit money again. They are asking for my selfie and I sent them all that before And they never gave me a withdrawal even once. The money I won by depositing money

Dear Juicy Vegas Casino,

Could you please provide us with the evidence? You can send it to my email address stefan.m@casino.guru.

Thank you for the information provided in advance.

Kind regards,

Stefan

Hi Stefan,

Sure, let me ask the team to send it through and I'll email them to you.

Kind regards,

Lea

Dear Juicy Vegas Casino,

I am awaiting your email.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Stefan,

Please check if you received an email from our support mail box with SL: Juicy Vegas Casino complaint - Player's deposit seems lost.

Date: Apr 13, 2023

Please let me know.

Kind regards,

Lea

Dear Juicy Vegas Casino,

Thank you for your email and the information provided.

Dear dasun,

The casino has a rule that it is not possible to win from more than two non-deposit bonuses in a row. They have provided us with evidence that the abovementioned rule was violated. The casino also provided us with evidence that multiple accounts were using the same IP address as yours.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan