Juicy Vegas Casino - Player's account got blocked and the deposit issue is unresolved.

Dear Gayathrie,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

From the screenshots you provided us with, the disputed amount seems to be about withdrawal. Can you please confirm if your complaint is related to a delayed withdrawal of your winnings or to a delayed deposit of the funds you wanted to play with in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

I am waiting for my deposit.i did deposit from my end through the btc wallet from my binance and it was sucessfull from my end but now 10 days still not showing that deposit in my casino account.i asked about every time and they ignoring this matter and asked me to send proof and walket address so i send them 6 times of 6 days,but yesterday they suddenly locked my account even still they dident send me any mail of that.i cant log in and deposit nothing.i am worried about money i spen this scam casino.why they playing with players money.all the proof i send i clearly mention everything and they dont want to put it money in my account and locked my account.this is really fake casino.

I asked them ineed my money back noreply yet.

Dear Gayathrie, if your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Okay then its seems like you cannot help this problem to solve this matter.my payment provider is binance and i payed through my btc wallet in binance account.so how i am gonna contact them to ask this matter.

I checked the Binance website and this is what I found:

https://www.binance.com/en/support

There is a section called "Crypto Deposit Not Credited", so I recommend you try to click on this icon first and see what steps need to be taken from your side. Please let me know if you need further assistance.

Dear Gayathrie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

I am looking my depoit and its all good and confirm transection.juicy vegas casino team playing with me about i am not taking depoits and its all get false.with all the proof i send them still they cannot my transection.that was really disappointed about my money because with proof recipts why they canot check their wallet address its shows there wallet address clearly mention.but they are allready blocked my account nowi dont have access in mu account no reply for my emails.there are really sscammers.this is the address showing blue colour circle i deposit and its clearly shows my deposit time,date,and amount.

so why they cant resolve this matter with my proof how i resolve this matter. if they are not replying me.ths is really easy to resolve check this proof and check bkue circle wallet address then you can find the transection.please.

Could you please explain if you made a successful deposit with this payment method before in this casino?

Have you contacted your payment provider to see if the transaction was successful?

Please forward the relevant communication between you and the casino to veronika.l@casino.guru. Thank you.

Yes i allready conatact mu payment provide and the transection sucessfully made to casino.but there are scammers like blocked account for same day. i questioning about my deposit then without any email or nothing from there side they blocked my account.from then still blocked and no reply for my any email.

I have all the proof for this case and i send my sucessfull transfer proof but never they react like a scammers.

Could you please send me the communication between you and the payment provider regarding this issue to veronika.l@casino.guru? Please also include the payslip of your deposit.

Dear Gayathrie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.