Juicy Vegas Casino - Player's account and withdrawal have been blocked.

Hello there,

Juicy vegas casino is blocked my account after I did my 2 nd withdrawal request.I played100$ no Deposit bonus and I won after I did withdraw request and 50$ deposit and waiting for 1 week then I asked from customer support they says my withdrawal is on next batch,But the day after they cancelled my request and 100$ back to casino account then I did again withdrawal requesting then they asked me to send my birth certificate I send them back and the thing is this is my 2nd withdraw request and 1 st one I did all ready and they processed.in that case my account is totally verified and the second withdrawal request they asked from me my birth certificate after I send them they says you withdrwal is reviewed tomorrow and they will processed,that was yesterday.so today I try to open my account its blocked by the finance I asked them the reason they says its on management diccesion and we are not open your account.

This is really wasting with the peoples money and time who playing this casino.without any reasons And my pending withdrawal request they blocked by their own management decision.i am questioning why they not asked from me about my 1 st withdrawal request any further verifications such as a birth certificate.and if my account get verified why they asked me again and again further verifications,if they want to blocked my account any case why they processed 1st withdrawal and why they were waiting for once I deposit 50 $ and how they blocked after verified account.I am not doing any fake dramas.I am really disappointed that what they did to me and please get this matter solve and get my withdrawal back to my wallet.

Dear Sarathsilva,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Juicy Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which documents you have provided for verification except for your birth certificate?
• Could you please forward the email you received from the casino about your account being blocked? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

I sent my verification documents for your email.And they didn't send me any email they just blocked me.And still no email for me about my account blocked.

Thank you for your message.

Unfortunately, the documents you sent to us for review don't seem to be genuine.

Under these circumstances, we won't be able to provide you assistance and we won't be able to argue in your favor in this situation.

We believe the casino acted appropriately given the circumstances when they closed your account, consequently, your complaint will be rejected.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.