Dear lightbet,
I received an explanation from the casino with supporting evidence confirming its claims and decision regarding your casino account.
After gathering all the necessary information and details, we are closing this complaint as unjustified due to seriously breaching the casino's terms and conditions. Although you have not received any email or notification about refunds, as you claim, the payment method provider did refunds after your deposits were made, due to the way how you made them, which we consider fraud. Then you were simply playing with "uncovered"/invalid funds visible on your casino account balance. The winnings are invalid, and you are not eligible for anything of them.
The casino acted correctly and in accordance with its terms and conditions. There is nothing more to add or solve here.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, Joya Casino Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru
Dear lightbet,
I received an explanation from the casino with supporting evidence confirming its claims and decision regarding your casino account.
After gathering all the necessary information and details, we are closing this complaint as unjustified due to seriously breaching the casino's terms and conditions. Although you have not received any email or notification about refunds, as you claim, the payment method provider did refunds after your deposits were made, due to the way how you made them, which we consider fraud. Then you were simply playing with "uncovered"/invalid funds visible on your casino account balance. The winnings are invalid, and you are not eligible for anything of them.
The casino acted correctly and in accordance with its terms and conditions. There is nothing more to add or solve here.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Thank you very much, Joya Casino Team, for providing information and for your cooperation!
Best regards,
Branislav, Casino.Guru