The player from Austria had made a deposit using Paysafe on November 1st, but it had not been credited to his account. Initially, customer support had mentioned a technical issue, but then he received no response via chat or email. After two weeks, he confirmed that he had received the money. The complaint was marked as 'resolved' in the system by the Complaints Team, following the player's confirmation of the issue's resolution.
Joo Casino - Player’s deposit is delayed.
Amount: €30
Joo Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
Sensitive attachment
Sensitive attachment
1 month ago
Translation
On November 1st at 9:34 AM, I made a deposit using Paysafe.
It has not been credited to my account yet.Initially, I was reassured in the chat that there was a technical problem and it would be resolved soon. Now, not even the chat responds to me. I also haven't received a reply via email.
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1 month ago
Dear franztheuerw,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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1 month ago
Translation
ok thanks. but my deposit was already marked as accepted on the transaction page. so it's not paysafecard's fault
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3 weeks ago
Dear franztheuerw,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
Dear franztheuerw,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
