The player from Austria made a deposit using Paysafe on November 1st, but it has not been credited to his account. Initially, customer support mentioned a technical issue, but now he receives no response via chat or email.
Joo Casino - Player’s deposit is delayed.
Amount: €30
Joo Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 30m 16s
Case summary
2 hours ago
Public
Public
4 hours ago
Translation
On November 1st at 9:34 AM, I made a deposit using Paysafe. 
It has not been credited to my account yet.
Initially, I was reassured in the chat that there was a technical problem and it would be resolved soon. Now, not even the chat responds to me. I also haven't received a reply via email.
Automatic translation:
Public
Public
2 hours ago
Dear franztheuerw,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
Public
Public
2 hours ago
Translation
ok thanks. but my deposit was already marked as accepted on the transaction page. so it's not paysafecard's fault
Automatic translation:
Casino Guru is examining the case
