The player from Germany is experiencing difficulties verifying his documents. We closed the complaint because the player stopped responding.
Joo Casino - Player is struggling to verify.
Amount: €3,000
Joo Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
I wanted to verify myself last night and they won't accept my account details. I deposited my bank card and also the last deposit. Then they didn't want a screenshot, so I changed that, which wasn't okay. Then I uploaded it as a pdf which wasn't okay either.
Unfortunately I don't know anymore.
Automatic translation:
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1 year ago
Dear BOMBER1862,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with verifying your documents. Do I understand correctly verifying your payment method is the last obstacle in order for you to withdraw your winnings?
May I ask if the bank statement you submitted is the original pdf from your bank, are the deposits made into the casino included in the document? Are your name and address visible on the document? Did casino support indicate what is wrong with the document or what are the requirements for it to be accepted?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello,
So I took a screenshot of the last deposit and then converted it to a pdf file. Also they wanted the last deposit, bank name and data all in one pdf file and on one page. How is that supposed to look like and how does it work? Our support colleagues aren't really helping
Automatic translation:
Public
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1 year ago
Dear BOMBER1862,
Do you have the option to download the bank statement PDF directly from the bank application or web page? Please note that edited documents will most likely not be accepted, including converting screenshots and photographs to PDFs. Let me know if this helps you.
