The player from Germany has requested withdrawals almost a month ago. They have been pending since. The issue was successfully resolved, the player received his funds.
Jokerino Casino - Player’s withdrawals have been delayed.
Amount: €1,700
Jokerino Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, I successfully wagered € 1000 and € 700 with a deposit bonus in the Jokerino Casino. The payout of € 1000 was on June 11th and the € 700 on June 14th, 2021. I've been waiting for the payouts ever since. If I write in the chat, I get annoyed answers back, as we are not responsible here in the chat etc. I got an email, I should get in touch there. Info@jokerino.com did everything, but never received an answer. What else can I do?
Automatic translation:
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3 years ago
Dear Dennis,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payments are still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello, I am verified in the account and had already received 2 payouts. Unfortunately not this time.
I hope you can help me.
The chat at Jokerino also answers totally snotty to my withdrawal questions or not at all.
many thanks
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3 years ago
Translation
I also have a screenshot where you can see that on the left you won € 11.6 or € 12.6 and successfully implemented it with a bonus. And in the chat I ask about the new € 700 on June 17th.
But can't paste the screenshot here, then it loads for a long time and doesn't go any further.
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3 years ago
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Hello, I just sent you by email.
many thanks
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3 years ago
Thank you very much, Dennis, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Translation
Thank you for your effort and work. I hope what comes out of it.
many thanks
Automatic translation:
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3 years ago
Hi Dennis,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Jokerino Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
We would like to ask Jokerino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Translation
Hello, I have already received the money. After contacting the casino's licensing department. They immediately transferred it. Nevertheless, I thank you for the effort and the help! thanks
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3 years ago
Thank you Dennis for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
