Jokerino Casino Review

Name: Jokerino Casino Review
Item: Jokerino Casino
Rating: 1.3
Author: Zuzana Safran

Casino closed

Jokerino Casino has been closed and no longer operates.

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1.3/10Safety Index Very low by Casino Guru

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Jokerino Casino Review

Casino closed

Jokerino Casino has been closed and no longer operates.

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Show company details

Owner Stage5 N.V.

Established 2019

Estimated annual revenues

> $1,000,000

Licensing Authorities

Casino operates without an official license!

OverviewUser reviews0Safety Index explainedDiscussion5

Casino closed

Jokerino Casino has been closed and no longer operates.

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Warning:Fake license

This casino has a fake license. This means that the casino pretends to have a license, but the license is not genuine. This is often a clear sign that the casino is up to no good.

Warning:No Reaction Policy for complaints

This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.

Important: Win limit of €2,000 per day This casino has a win limit rule. You will not be able to win more than €2,000 per day.

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Jokerino Casino Review

We've thoroughly reviewed Jokerino Casino and gave it a Very low Safety Index, which means we don't consider it a safe casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Jokerino Casino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Jokerino Casino is a smaller online casino revenue-wise. It's a part of a group of related casinos with a bit higher combined revenues, but we would still classify the group as only medium-sized. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

Jokerino Casino has a fake license. The casino acts like it has a license, however, upon closer inspection we found out it's either not valid anymore, or it redirects to a fake website that tries to imitate a license from a real licensing authority.

We currently have 16 complaints directly about this casino in our database, as well as 49 complaints about other casinos related to it. Because of these complaints, we've given this casino 10,669 black points in total, out of which 4,799 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: Jokerino Casino has a €2,000 daily total win limit. This means that the sum of your wins in one day (not factoring in your losses), can't be higher than €2,000. If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

Warning: Jokerino Casino has a €5,000 weekly total win limit. This means that the sum of your wins in one week (not factoring in your losses), can't be higher than €5,000. If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

Based on the information we've collected and assessed in our Jokerino Casino review, it has a Very low Safety Index. We don't recommend playing at it and strongly advise you to stay away from it.

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

Scratch cards

eSports betting

No crash games

Language options

English website

All languages (2)

English customer support

All languages (2)

English live chat

All languages (2)

Game providers
Show all (40)
Game providers (40)

Positives

The casino is Bitcoin-friendly
Good selection of games
Original and complex bonus & loyalty system
Live dealer games are available

Negatives

Live chat support is not available 24/7

Author & Guarantor: Zuzana Safran Last updated: 18 Feb 2022 Anything incorrect or missing? Let me know

Jokerino Casino bonuses

Browse all bonuses offered by Jokerino Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Jokerino Casino

This is a place to share experience with Jokerino Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

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Safety Index of Jokerino Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jokerino Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low1.3/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Warnings

Warning:Fake license

This casino has a fake license. This means that the casino pretends to have a license, but the license is not genuine. This is often a clear sign that the casino is up to no good.

Warning:No Reaction Policy for complaints

Important: Win limit of €2,000 per day This casino has a win limit rule. You will not be able to win more than €2,000 per day.

Other factors

Operates with a fake license
Low win limit: €2,000 / day (sum of all wins, wagers not subtracted)

Complaints about Jokerino Casino and related casinos (112)

112All0Opened65Not solved13Solved34Rejected

Complaints directly about Jokerino Casino

Unresolved Our verdict

No reaction, passive regulator

Black points: 553

Disputed amount: €1,000

Player cannot withdraw his winnings.

The player from Germany cannot withdraw winnings. The complaint was closed as unresolved as the casino did not respond to us.

Submitted: 03 Nov 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 221

Disputed amount: €1,000

Player’s withdrawal has been delayed.

The player from Germany has been waiting for the withdrawal since August. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 25 Oct 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 95

Disputed amount: €300

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 17 Oct 2021

Case closed Our verdict

Player stopped responding

Disputed amount: €1,500

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 03 Oct 2021

Case closed Our verdict

Other

Disputed amount: €1,000

Player’s struggling to complete KYC verification.

The player from Germany is having difficulties withdrawing winnings due to incomplete verification. She closed her account so we are rejecting this case.

Submitted: 07 Sep 2021

Resolved Our verdict

Case closed

Disputed amount: €2,000

Player’s withdrawal has been delayed.

The player from Germany has requested withdrawal two weeks ago. It has been processed but never reached the player. The winnings were payed out to the player, even though he received some unpleasant messages from the casino.

Read moreRead less

Submitted: 24 Aug 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 137

Disputed amount: €500

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 19 Aug 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 36

Disputed amount: €200

Player’s withdrawal has been delayed.

The player from Germany has requested withdrawal a week ago. It has been pending since. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 17 Aug 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 319

Disputed amount: €1,661

Player’s struggling to complete account verification.

The player from Germany is complaining about the lengthy verification process. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 26 Jul 2021

Resolved Our verdict

Case closed

Disputed amount: €1,700

Player’s withdrawals have been delayed.

The player from Germany has requested withdrawals almost a month ago. They have been pending since. The issue was successfully resolved, the player received his funds.

Submitted: 07 Jul 2021

Resolved Our verdict

Case closed

Disputed amount: €2,000

Player’s withdrawal has been delayed.

The player from Germany has been waiting for her withdrawal for 3 weeks. The player received her winnings.

Submitted: 27 May 2021

Case closed Our verdict

Player stopped responding

Disputed amount: €80

Player complains that she didn’t win anything.

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 24 May 2021

Case closed Our verdict

Player stopped responding

Disputed amount: €300

Player’s struggling to complete account verification.

The player from Germany is complaining about the lengthy verification process. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 15 May 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 22

Disputed amount: €100

Player’s struggling to complete the account verification.

The player from Austria is experiencing difficulties withdrawing her winnings due to ongoing verification. Casino didn't respond.

Submitted: 28 Apr 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 45

Disputed amount: €100

Player’s withdrawal has been delayed for a month.

The player from Germany has requested a withdrawal a month ago. It has been pending since. The casino failed to reply to this complaint and we were forced to close it as 'unresolved'.

Submitted: 13 Feb 2021

Resolved Our verdict

Case closed

Disputed amount: €1,800

Player’s struggling to withdraw his winnings.

The player from Switzerland is experiencing difficulties withdrawing his winnings. The complaint was resolved as the player received his winnings.

Submitted: 08 Feb 2021

Resolved Our verdict

Case closed

Disputed amount: €1,900

Player is not satisfied with casino services.

The player from Germany is struggling to get in touch with the casino’s support regarding his withdrawal. The player informed us the casino paid out his winnings.

Submitted: 05 Feb 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 114

Disputed amount: €1,000

Player has been accused of opening multiple accounts.

The player from Germany has been accused of opening multiple accounts. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 29 Jan 2021

Unresolved Our verdict

No reaction, passive regulator

Black points: 462

Disputed amount: €1,995

Player is struggling to withdraw his winnings due to unfinished KYC process.

The player from Germany has requested a withdrawal. Unfortunately, it has been pending due to ongoing account verification.

Submitted: 19 Jan 2021

Resolved Our verdict

Case closed

Disputed amount: €400

Player’s struggling to withdraw their bonus winnings due to ongoing verification.

The player from Germany is complaining about the lengthy verification process but after some time she was verified and she received her winnings.

Submitted: 18 Jan 2021

Case closed Our verdict

Player stopped responding

Disputed amount: ??

Player’s withdrawal has been delayed.

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 15 Jan 2021

Case closed Our verdict

Player stopped responding

Disputed amount: €4,000

Player’s withdrawal has been delayed.

The player from Germany has requested a withdrawal less than two weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 11 Jan 2021

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 261

Disputed amount: €1,200

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal ten days before submitting the complaint. Unfortunately, the payment had not been received. We closed the complaint as ‘unresolved’ because the casino failed to reply in the given time frame.

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Submitted: 08 Jan 2021

Case closed Our verdict

Unjustified complaint

Disputed amount: €900

Player’s free bonus winnings have been reduced.

The player from Germany had her winnings from No Deposit bonus capped. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 21 Dec 2020

Case closed Our verdict

Unjustified complaint

Disputed amount: €2,500

Player has been struggling to withdraw her winnings due to ongoing verification.

The player from Germany is complaining about the lengthy verification process. Unfortunately, KYC has never been completed and all the funds replayed and lost. We’ve rejected this complaint as unjustified.

Read moreRead less

Submitted: 16 Dec 2020

Case closed Our verdict

Player stopped responding

Disputed amount: €50

Player’s withdrawal has been delayed.

The player from Austria has requested a withdrawal over a week ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 13 Dec 2020

Resolved Our verdict

Case closed

Disputed amount: €4,000

Player’s withdrawal has been delayed.

The player from Austria is dissatisfied with the length of the withdrawal process.

Submitted: 12 Nov 2020

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 20

Disputed amount: €60

Player is experiencing technical difficulties while playing casino games.

The player from Germany deposited money into his account and he’s been having technical issues since the bonus was activated. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Read moreRead less

Submitted: 12 Nov 2020

Unresolved Our verdict

Failed self-exclusion

Black points: 1171

Disputed amount: €2,000

Player’s refund has been delayed.

The player from Switzerland has been promised a refund a year ago. Unfortunately, it has never been received.

Submitted: 02 Nov 2020

Unresolved Our verdict

Insufficient evidence from casino

Black points: 382

Disputed amount: €700

Player's winnings got voided as he was accused of bonus abuse.

The player complained about his winnings being voided. The casino accused him of bonus abuse and said he had acquired his winnings in a tricky way. The player refused such accusations, however, the casino failed to provide proofs in the time and this complaint was ruled out as unresolved. No further updates since then.

Read moreRead less

Read more on: askgamblers.com Submitted: 4/2020

Case closed Our verdict

Player stopped responding

Disputed amount: €30

Player’s deposit has never been credited to his casino account.

The player from Finland has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 03 Aug 2020

Unresolved Our verdict

No reaction policy, passive regulator

Black points: 212

Disputed amount: €1,000

Player’s having difficulties withdrawing his winnings.

The player from Poland is struggling to receive help from the casino support regarding his delayed withdrawal. We closed the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 21 May 2020

Case closed Our verdict

Player stopped responding

Disputed amount: €20

Player’s deposit has never been credited to her account.

The player from Germany has deposited money in to her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 02 May 2020

Unresolved Our verdict

Justified complaint

Black points: 1820

Disputed amount: €2,000

Player’s withdrawal has been delayed.

The player from Austria has requested withdrawal more than 2 weeks ago. It has been pending since. We closed the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 09 Mar 2020

Complaints about related Casino4Dreams (Same management)

Resolved Our verdict

Case closed

Disputed amount: €1,615

Player is experiencing a problem with his withdrawal.

The player deposited and won an amount of €1,650. Even though he sent the documents for verification, he couldn’t request the withdrawal. He wrote multiple emails but didn’t receive any answer, and the live chat only gave him excuses for delaying the payment. The player wrote us an email, that his complaint was successfully resolved and he got paid.

Read moreRead less

Casino4Dreams

Safety Index:Very low Submitted: 12 Nov 2019

Complaints about related Casollo Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €290

Player’s withdrawal has been delayed.

The player from United Kingdom has requested a withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.

Casollo Casino

Safety Index:Very low Submitted: 07 Nov 2020

Resolved Our verdict

Case closed

Disputed amount: €300

Player’s withdrawal has been delayed.

The player from Netherlands has requested a withdrawal a month ago. It has been pending since. The complaint got resolved and the player has received the payment.

Casollo Casino

Safety Index:Very low Submitted: 18 Jun 2020

Resolved Our verdict

Case closed

Disputed amount: €853

Player’s KYC verification has been pending for 4 weeks.

The player from Belarus has sent all the documents for KYC verification four weeks ago. They were not approved yet. Player’s complaint has been resolved successfully.

Casollo Casino

Safety Index:Very low Submitted: 28 Mar 2020

Resolved Our verdict

Case closed

Disputed amount: €1,000

Player is complaining about a delayed withdrawal.

The player from Germany has requested a withdrawal two weeks ago but hasn’t received her money yet. The complaint was resolved with the help of the gaming authority.