Jokerino Casino - Player’s struggling to withdraw his winnings.

Sie wollen mein gewinn nicht auszahlen keine ahnung wiso habe seit 2 wochen 1800euro drauf und warte auf ein email , das sagen sie eim wenn man im chät nachfrägt????

Dear Michele,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Have you been advised why you can’t withdraw your winnings? Was your win accumulated with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Ich hane denen alles geschikt was sie brauchen . Mein konto wurde veriviziert, in der email meldet sich niemand und im chatt sagt man mir das sie nicht viel leute im büro sind wegen der aktuellen lage darum garht es was länger?? Aber ich sollte doch mal ein email bekommen wo se mir meine auszahlung bestätigen. Freundliche grüsse und vielen dank

Thank you very much, Michele, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Jokerino Casino to join us and help us resolve the player's issue.

Jetzt ist der betrag verschwunden der zum auszahlen austebahr war, in chat sagt man mir dann sei es in bearbeitung???? Seit 2 tagen

Dear Michele,

Please note that the time between the payment is processed and it's appearence on your account may take up much more time than just 2 days. Inform us please about any update regarding the case.

Was denken sie sehe ich meine auszahlung noch?

Unfortunately, we haven't receive any answer from the casino yet. But if they already told you that your withdrawal processed it should appear on your account sooner or later. However, we are still trying to get in touch with the casino the clarify the case.

Geld ist ausgezahlt worden vielen herzlichen dank für eure hilfe und finger weg von jokerino😉👍

Dear Michele,

Thank you for letting us know that you received your money. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help. The complaint will now be closed as resolved.

Best regards,

Nick

Casino.guru

Warte immer noch jetzt ist das geld nicht mehr sichtbar?habe alles verifiziert

Das sagen sie immer im chat

Dear Jokerino,

We still haven't receive any answer from you yet. Could you please join here and give us some more information regarding the case.

Extending the timer by 7 more days to give the casino the chance to respond.

In the meanwhile, could you please Michele advise if your issue still persists?

Endlich haben sie ausbezahlt👍 Mit viel mühe danke euch

Dear Michele,

Thank you for letting us know that your issue have been resolved, we gladly hear it. Please do not hesitate to contact us if you will come across any other trouble in the future. The complaint will now be closed as resolved.

Best regards,

Nick

Casino.guru