Jokerino Casino - Player’s struggling to complete the account verification.

Leider sind die lieben Herrschaften nicht bereit irgendwelche Auskünfte zu erteilen.

Bin weder noch Verifiziert , noch bekomme ich E_Mail von diesem schwarzen Schäflein.

Mir geht es nicht um die 100 Euro, jedoch bekommt man weder Auskunft und Unfreundlich sind die Herrschaften auch.

E_mail kontakt nicht beantwortet....eignetlich gehört dieses Casino auf die Black.List.

Danke liebes Casino Guru Team für die Mühen

R*** J*** Manuela

Dear nikilu2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification? Do I understand correctly that your winnings have been accumulated purely from a No Deposit bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Liebes Team!

Ich bekam weder Antwort noch irgendwelche Stellungnahme bezüglich Identifikation, habe die Dokumente seit einer Woche zugestellt. der Gewinn war reiner No-Deposit!

Max Cashout 100 Euro, dass ist mir alles bewusst!

Ich wollte dort Geld einzahlen, jedoch wenn dieses Casino schon bei Identifikation solche Dehnungsstreifen zeigen, werde ich dies natürlich unterlassen.

Mir gehts nicht um die 100 Euro!!! Ich finde es nur sehr merkwürdig, dass solch ein Casino nicht auf die Blacklist steht.

Ich Danke für die Mühen liebes Team

R***-J*** Manuela

Thank you very much, nikilu2, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello nikilu2,

I looked at your complaint and will do my best to help you. I would like to invite Jokerino Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

We would like to ask the Jokerino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.