Joker96 Casino - Player has difficulties with a refund.

I already ask for resolve my problem when I already deposit to the casino account mingchee enterprise only that I know they upgradeting but when I request my refund have no one to reply my answer what should I do... I need get back my refund they give contact is can't call in

Hello, Lem.

Thank you very much for submitting your complaint through our website. You deposited into the casino, did not play with this amount, and now you want your deposit back, is that right? We want to make sure that we understand your complaint correctly.

Best regards, Jozef

Hello, Lem.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

Best regards, Jozef

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.