Joker8 Casino - Player struggles to suspend account due to gambling addiction.

Good evening, I've been trying to suspend my account for several days due to gambling addiction. The live chat isn't available and I've already sent 2-3 emails which have been ignored. I really want you to suspend my account, please, as I'm extremely addicted to gambling.

Hello marvinleubert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

I would like to close my account permanently because, as I said, I am addicted to gaming. Unfortunately, the function is not available on the site. The live chat has not been available for days and no one has responded to emails. Please help me to block me there permanently

Kind regards

Hello marvinleubert,

Please forward the e-mail you sent to the casino to nikolas.b@casino.guru for further review.

I sent you 👍

Thank you marvinleubertfor all the information provided. I will now forward your complaint to my colleague Jozef (jozef.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

It's resolved, please close the case

Dear marvinleubert,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards, Jozef