Jokabet Casino - UK player's account was closed.

It's unfair that they let me open account and deposit funds when they know that uk not allowed they blame me that its in terms and conditions and that I suppose to check before I open account but now they closed my account because uk not allowed.

Dear ernestaergo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jokabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain whether the casino withholds your winnings?
• Have you accessed the casino without using a VPN?
• When have you registered an account in the casino and how much was your withdrawable balance in the casino when your account was closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning

I don't know how that vpn work !!!

I want my deposits back 1250 pounds it's was very unfair to take it and they knew that I not gona get anything from them .

I tried to withdrawals about 4 times and it was cancelled. And they not gave me answers why its not verified yet my bank card but passport and my bank statement was verified already. I opened it I think 3 February 2024

Please send me the correspondence between you and the casino where you discussed the issue regarding being from a restricted country.

My email is tomas@casino.guru

Good evening

Done it

Thank you so much for your time!!!!!

I went over the correspondence with the casino.

• Do I understand correctly you filled in the UK as your country in your player's profile?
• Was it before or after you deposited funds and played?
• Do I understand correctly you are asking for a refund of your deposited funds?
• Was there any withdrawable balance on your casino account, when your account was closed?

All documents been verified and yes it was uk in my personal information in this casino my account been verified before I did deposit

Yes I want my deposit back 1250 yes

I not remember what balance was in my account.

Thanks for the confirmation.

I want to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to cancel the player’s legitimate winnings later. In other words, if the casino allows players from restricted countries to deposit and play, they should also pay out their winnings. 

We investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear ernestaergo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.