Jokabet Casino - Player struggles to withdraw winnings.

Hi I really hope you can help me with this dispute. I thought this was a legit site. I’ve deposited around £1000 and had a recent win and tried to withdraw £1200 which is not over their limit. My bank won’t help and I’ve emailed the company and they say sorry it’s declined and then email again and ask if iM still having problems. It’s is not bonus funds it’s GBP , I even emailed to ask if they would send a cheque (my bank suggested this. They verified my account through my uk drivers licence and each time I try to with dray it’s get to approved and then they decline. I feel

sick with worry and even if they refuse my winnings I would accept as fair to get my deposits back. I feel so stupid for being scammed. Each time it declines they put the money back in the jokabet account so basically I can only gamble and win for them to keep the money that I’ve paid real money for. Please is there anything you can do to help me?

Dear shaznay1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jokabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Has the casino offered any alternative ways for you to withdraw your winnings?
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino on the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi. I sent u a reply and copies of all

proof etc. These include emails, screenshots, reply’s etc. can u please confirm receipt?

Thanks

Thanks for your email.

Has the casino offered any alternative ways for you to withdraw your winnings?

Did you achieve your current balance with the help of a bonus? 

Was the issue the casino informed you about with the name discrepancy solved?

Dear Mrsangel1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.