Jokabet Casino - Player's withdrawal request is delayed due to verification issues.

I was requested to send a proof of deposit for verification.

- The proof of deposit has to have your name, bank account number (or IBAN), transaction sum, receiver's name, transaction ID, and date 2024-10-01 14:00:01 (UTC 0)

I deposited with crypto and I've send them transaction details of my wallet showing amount,date,transaction ID,transaction hash and address on which I deposited this amount. And they reject me aall documents becouse It doesn't have my name on transaction. I then write them to email that I deposited with crypto therefore I can't have my name on transaction ,but they are unqulified for this job and doesn't understand It and they want same informations for crypto deposit's as It was like deposit with credit card. Ridicolus.I can't withdraw my 600 eur becouse my account is not verified .

Dear apumazu7,

Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're experiencing. I would like to ask a few questions to better understand your situation and explore possible solutions.

• Has the casino's customer support suggested any alternative methods for verification since you’re unable to upload a document that includes both your name and transaction details?
• Have you tried reaching out to your payment provider to request a document that confirms your ownership of this payment method?
• Additionally, have you proposed the option of uploading a video that demonstrates your legitimate ownership of your crypto wallet?

Your answers will help us determine the best way to move forward. Thank you for your cooperation, and I hope we can resolve this issue quickly.

Best regards

Veronika