Jokabet Casino - Player's withdrawal is delayed despite using real money.

I deposited £50 in to receive bonus spins and bonus credit to use in the casino and have since got rid of the bonus credits but I can withdraw my winnings. I am on £63.50 and it is all real money and should be able to be withdrawn. Whenever I try to withdraw it I get the same try again pop up message. Since I was able to deposit pounds into the account I should also be able to withdraw pounds.

Hopefully you can help

Thanks

Sam

Dear samcoffer1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Could you please confirm if you passed the full KYC verification?

Have you contacted customer support regarding the error you see when you try withdrawing your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear samcoffer1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.