The player from Georgia submitted proof of address and a selfie with ID, successfully verifying the account. However, after attempting to withdraw funds, the account is unexpectedly suspended, and efforts to contact support have been unsuccessful, leading to a status of account disabled.
Jokabet Casino - Player's account has been closed without reason.
Amount: $600
Jokabet Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for player to reply
6d 21h 28m 58s
Case summary
2 hours ago
Public
Public
8 hours ago
I was requested for proof of address and selfie with my ID. And I uploaded both documents and they were sucessfully verified and my account was fully verified. They I tried to go to withdraw section and I found out my account is suspended for no reason at all. I then tried to contact support via mail multiple times without success.Like 2 days after when I tried to log in account It was said account disabled.
Public
Public
2 hours ago
Dear wurwu077,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you tried contacting customer support via live chat?
How long did it take for your proof of address and selfie with your ID to be verified?
Have you made any successful withdrawals from this casino before?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
wurwu077 has 6d 21h 28m 58s to reply
