The player from the UK, after having been granted VIP status, had noticed irregular transactions on the casino site. She had queried the casino's live chat about their acceptance of UK players. Initially, the casino had confirmed they did, but later retracted their statement. The player had requested a refund for all losses, but the casino had closed her account. Despite the player's request, we had been unable to assist as the complaint had pertained to licensing regulations, which were outside our jurisdiction. The complaint had ultimately been rejected, and the player had been advised to refer to our casino reviews for licensing information before choosing a casino in the future.
Jokabet Casino - Player's account closed after refund request.
Amount: £5,500
Jokabet Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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9 months ago
joined casino, verified account using UK driving licence and was allowed to deposit multiple times was even given VIP status. Noticed deposits were going to different merchants, checked reviews and asked on live chat did they take players from UK which they replied yes, when I challenged this they then said no, with this information I asked them to refund all my losses, they then closed account.
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9 months ago
Dear annphelan65,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.
If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. The Jokabet Casino review on our platform includes the following information:
If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos and utilizing available filters to find the most suitable casino for your needs.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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9 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
