Jokabet Casino - Player is experiencing delayed withdrawals.

I have had 10 failed withdrawals trying 3 separate bank accounts, each time they tell me I’ve entered the bank details wrong and try again, this has been going on for a month and 10 failed withdrawals , I can assure you the bank details have always been correct

Dear Beckyweb14,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jokabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of the window where you fill out the bank information when requesting the withdrawal? (with the key bank information filled in)
• Could you please clarify which deposit methods have you used?
• You can post screenshots here or send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hiya I have emailed them to you, I have tried bank transfer , two separate bank accounts . Sometimes it tells me that my withdrawal is successful and I get an email then it appears back in my Jokabet account after about 3 days, sometimes it gets cancelled during the checks stage, I even tried crypto currency as a last resort as I only gave the two options they rejected it saying I didn’t deposit that way , I didn’t deposit via bank transfer either but I only have those two options

these all relate to same withdrawal, I have loads of them, how can it be successful to appear back in my betting account

These withdrawal one of 540 and one of 400 I have never received even when they state paid, then it goes back into my betting account a few days later and they tell me the cancelled ones are either due to ‘no viable reason’ or my bank rejected them which is untrue , I have not had one successful withdrawal from the 940

there are more …

I can email all over if needed

So tonight it’s happened again, my withdrawal was completed and marked as paid, I’ve started to wait the 3-5 days you have to wait to receive payment for it to just appear back in my betting account , I receive no correspondence regarding this each time it happens.

I have had to yet again request to withdraw which is now showing as pending with todays date but it shows on the 25th as paid but back in my account today

Thank you very much, Beckyweb14, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you Tomas

Dear Beckyweb14,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Jokabet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Jokabet Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Hello!

Thank you for bringing this matter to our attention. We truly value your feedback and are happy to work toward resolving this matter for the good of both parties.

We would like to apologize for the failed withdrawals due to technical reasons, but the funds were returned to the player account, we can now confirm that the withdrawal requests were approved and the funds were paid from our side.

Thank you for your understanding and patience. Let us know if you have any further questions.

Kind Regards,

Jokabet Casino

This is a complete lie, see attached , my bank have said that they have used the incorrect IBAN number , I did not submit the IBAN number , only sort code and account number so this is there error. They are aware of this so I don’t understand why they are completely lying on this thread. They are also saying they returned one of the withdrawals to my account, and they never have. I withdrew x2 £100 on the 26th . They can only provide me with proof of payment for x1 £100 (using the wrong IBAN number I might add) they are claiming that they returned one of the £100 to my betting account , you can see below both were paid, and if they check my betting history it’s clear I have not received £100 to my betting account, there is also a £199.78 paid on 29th which I have also not received, they have been unable to provide proof of payment but it’s pretty clear that if they have paid it like they claim, this too will have the wrong IBAN number as my bank has confirmed there are no payments being held of waiting to clear in my account

Dear Jokabet Casino,

Could you kindly provide proof of payment for these withdrawals? Please send the relevant documents to my email address at jakub.m@casino.guru.

Thank you for your assistance.

Dear Kubo,

Thank you for your continued cooperation regarding this matter.

We are pleased to inform you that one of the player's withdrawals was successfully retrieved and returned to their account. The player was able to successfully withdraw this amount again.

Currently, our team is actively working with the payment provider to resolve the issue concerning the second withdrawal. We are committed to addressing this matter as quickly as possible, and we will provide updates to both you and the player as soon as we have more information.

Thank you for your patience and understanding. If there are any additional questions or concerns, please feel free to reach out.

Best Regards,

Jokabet Casino

The second withdrawal ? There are 3 all together x2 100 and x1 199.78, why do you ignore all correspondence regarding this?

Dear Jokabet Casino,

Could you please provide an update regarding the status of the second and third withdrawals?

Thank you for your assistance.