Jokabet Casino - Player alleges lack of responsible gambling measures.

I opened an account with Jokabet in October 2023. I have since learned that uk players cannot deposit with real money but the casino allowed each deposit without any intervention. My gambling spiralled and I was depositing £2000 a day at times without any safety measures put in place by the casino. I was not contacted to ask me if I'm in control of my gambling etc etc. I deposited a total of £35075 and still waiting for jokabet to get back in contact with me.

Dear Gaz8087,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. The Jokabet Casino review on our platform includes the following information:

If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos and utilizing available filters to find the most suitable casino for your needs.

• Could you please advise if you informed the casino about your gambling problem? If yes, please forward any relevant communication and supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The casino allowed me to gamble real money breaching their own terms and conditions, they let me deposit thousands and thousands of pounds without any safety measures or restrictions put in place. I have been put in a very vulnerable position and caused a financial burden. Only after I reached out to them to complain did they suspend my account.

They keep telling me they are looking into my complaint but cannot give a time frame which is highly frustrating and causing me further stress

Hi Gaz8087,

As your account was blocked immediately upon contacting the casino, I'm afraid there isn't much we can do to negotiate a refund of your previously lost deposits.

As I mentioned previously, unfortunately, at Casino.Guru, we do not handle complaints concerning licensing regulations and policies. While I empathize with your situation, regrettably, we are unable to offer assistance in this matter. Our role primarily involves maintaining an independent online casino database and mediating in player disputes. However, we lack the authority to enforce the legality of rules.

If your intention is to pursue a refund of lost deposits solely due to the casino lacking a valid license, we are unable to provide assistance.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

The issue is they breached their terms and conditions and gave me VIP status l, there were no safety measures put in place at all and allowing me to deposit £2000 a day at times without any contact re responsibilities gambling

Hi Gaz8087,

I acknowledge your perspective, yet it's important to note that if you never notified the casino about your gambling issue and they didn't withhold any winnings due to country restrictions, our ability to assist you is limited.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.