HomeComplaintsJoka Room Casino - Player’s winnings have been confiscated.

Joka Room Casino - Player’s winnings have been confiscated.

Amount: A$500

Joka Room Casino
Safety Index:Very low
Submitted: 26 May 2020 | Case closed : 11 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is experiencing difficulties withdrawing his bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I won around $50 from my 10 spin deposit bonus. I was able to get up a few hundred from that win. I was then had to play through almost $4000 Which I managed to do. I then collected $500 which was approved for collection. I had already made several successful collects by this time & had never had a problem before. This time however no funds arrived in my account. After sending several emails, I finally received a response saying that no funds were missing and they considered the matter closed!!! After a few more emails they then closed my account with the matter still unresolved. 🤬🤬🤬

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4 years ago

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which particular bonus you have activated? Please send me its name or a specific link. I would like to check bonus terms and conditions. Do I understand it correctly that your winnings of $500 have been voided? Did you receive any explanation from the casino? Please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


PS: Lastly, as I understood from another complaint that you have filed, your account was closed as per your request, is that true?


Edited by a Casino Guru admin
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4 years ago

Dear John,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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