HomeComplaintsJoka Room Casino - Player’s struggling to withdraw their winnings.

Joka Room Casino - Player’s struggling to withdraw their winnings.

Amount: A$4,000

Joka Room Casino
Safety Index:Very low
Submitted: 31 Aug 2020 | Resolved : 10 Sep 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Australia is experiencing difficulties withdrawing their winnings since the casino has been closed. Player’s complaint has been resolved successfully.

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4 years ago

Jokaroom casino.

Has apparently closed when i have a pending withdrawal of $4000, ive contacted the email provided with no response.

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4 years ago

Dear Scorps,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know, even if the casino has been closed, you still should be able to withdraw your winnings through their support jokaservice@jokaroom.net.  

file

I would recommend waiting a few days to see how the current situation escalates. Thank you in advance for keeping me updated. Looking forward to hearing from you.

Best regards,

Petronela

 

 

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4 years ago

Dear Scorps,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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4 years ago

Hi, your right Petronela i recieved the $4000 so all is good.

Edited
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4 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Scorps, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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