The player from Australia is experiencing difficulties withdrawing their winnings since the casino has been closed. Player’s complaint has been resolved successfully.
Joka Room Casino - Player’s struggling to withdraw their winnings.
Amount: A$4,000
Joka Room Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Joka Room Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Jokaroom casino.
Has apparently closed when i have a pending withdrawal of $4000, ive contacted the email provided with no response.
Public
Public
4 years ago
Dear Scorps,
Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know, even if the casino has been closed, you still should be able to withdraw your winnings through their support jokaservice@jokaroom.net.
I would recommend waiting a few days to see how the current situation escalates. Thank you in advance for keeping me updated. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Dear Scorps,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Public
Public
4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Scorps, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
